User has a corrupt repository - deletes the project locally, but S&R is not working afterwards.

Question

A project for which I'm an administrator is having the following issue.

A user (who also has administror rights) had an issue with a corrupt repository. I suggested he delete the local copy of the project, then retrieve it through S&R. 

(After doing this I found this thread: https://support.bible/10403/corrupt-repository?show=10403#q10403, which confirms this is the thing to do in this case.)

However, after deleting the project, he gets a message "Unable to Send / Receive" when he tries to retrieve the project through send/receive.

The problem is not his PT account as such (for other projects he is a user of, S/R works OK), not the project in question as such (on my computer, S/R for this project works OK)

I wondered if it would help to remove the user from the project and add him back in again. However, I'm not sure what would happen to his history (editing history, assigned notes etc.) in that case.

This issue is a bit urgent, so any help would be appreciated. Thank you in advance!

Paulus Kieviet, SIL Pacific Group

Answer 1

備註 - 這個問題現在已經解決了。看來是由於在 Send/Recv 期間意外關機造成的，然後當專案被刪除（為了從伺服器取得新副本）時，它沒有被完全移除，仍然殘留著。

我們不確定這三個動作中哪一個最終解決了問題，但我們做了以下操作：

1. 從 Temp Files 資料夾中移除了（舊的/已刪除的）專案資料夾 [嘗試重新啟動 paratext 並執行 S/R，但它繼續顯示 Unable to Send/Recv 訊息。

2. 關閉電腦並重新啟動 Windows

3. 按住 Shift 鍵啟動 Paratext 以重設 Paratext 設定

最終這起作用了，因此使用者又可以正常運作了。

相關問題...？我們注意到主要的 "My Paratexts 9 Projects" 資料夾正在使用 GoogleDrive 進行同步 -- 這不是個好主意，而且這可能是導致最初損毀的原因！因此我們禁用了該資料夾的同步功能。

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Comments

非常感謝你，Mark！

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