User has a corrupt repository - deletes the project locally, but S&R is not working afterwards.

Question

A project for which I'm an administrator is having the following issue.

A user (who also has administror rights) had an issue with a corrupt repository. I suggested he delete the local copy of the project, then retrieve it through S&R. 

(After doing this I found this thread: https://support.bible/10403/corrupt-repository?show=10403#q10403, which confirms this is the thing to do in this case.)

However, after deleting the project, he gets a message "Unable to Send / Receive" when he tries to retrieve the project through send/receive.

The problem is not his PT account as such (for other projects he is a user of, S/R works OK), not the project in question as such (on my computer, S/R for this project works OK)

I wondered if it would help to remove the user from the project and add him back in again. However, I'm not sure what would happen to his history (editing history, assigned notes etc.) in that case.

This issue is a bit urgent, so any help would be appreciated. Thank you in advance!

Paulus Kieviet, SIL Pacific Group

Answer 1

记录一下 - 这个问题现在已经解决了。似乎是由于在 Send/Recv 期间意外关机导致的，然后当项目被删除（以便从服务器获取新副本）时，它没有被完全移除，仍然残留在那里。

我们不确定最终是这三个操作中的哪一个解决了问题，但我们做了以下事情：

1. 从 Temp Files 文件夹中删除了（旧的/已删除的）项目文件夹 [尝试重启 paratext 并执行 S/R，但它继续显示 Unable to Send/Recv 消息。

2. 关闭计算机并重新启动 Windows

3. 按住 Shift 键启动 Paratext 以重置 Paratext 设置

最终这奏效了，用户现在又可以正常工作了。

相关问题...？我们注意到主“My Paratexts 9 Projects”文件夹正在使用 GoogleDrive 进行同步 -- 这不是一个好主意，而且这可能导致了最初的损坏！因此我们禁用了该文件夹的同步。

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Comments

非常感谢你，Mark！

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