项目协调员（我）能够对一个基于互联网的项目执行 Send/Receive（发送/接收）。 助理翻译员在过去一个月里一直无法对同一个基于互联网的项目成功执行 Send/Receive（发送/接收）。 当他运行 Send/Receive（发送/接收）时，界面显示正在处理请求，但始终无法完成。 我不得不通过关闭计算机或使用任务管理器来强制结束程序。 当我运行 Advanced->Diagnostics->Verify project repositories...（高级->诊断->验证项目存储库...）时，会出现本问题末尾复制的 ERROR（错误）。 看起来 "Verify project repositories..."（验证项目存储库...）命令可以修复此问题，因为如果我第二次运行 "Verify project repositories..."（验证项目存储库...），就不会显示错误。 然而，一旦我从助理翻译员的 PC 上运行 Send/Receive（发送/接收），Verify project repositories（验证项目存储库）错误又会再次出现。 我运行了 ParatextForceShutdown 命令，以查看是什么导致 Send/Receive（发送/接收）挂起。 我收到了对话框响应："Report was sent successfully, Your issue number is PTXS-40356"（报告已成功发送，您的问题编号为 PTXS-40356）。 我是否需要在助理翻译员的 PC 上卸载并重新安装 Paratext？ 我如何确保在卸载并重新安装他的 PC 时，他过去一个月的更改不会丢失？
ERROR
=======
*** Verifying ProjectName ***
Local repository ok
Repository ProjectName - ([Repository ID]) (Internet server) cannot be verified!!!
500: InternalServerError
Connection=keep-alive
Strict-Transport-Security=max-age=31536000
Content-Length=619
Content-Type=text/html; charset=iso-8859-1
Date=Sun, 25 Jun 2023 13:00:24 GMT
Server=nginx/1.21.6
Server gives further information in body:
<!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN">
<html><head>
<title>500 Internal Server Error</title>
</head><body>
<h1>Internal Server Error</h1>
<p>The server encountered an internal error or
misconfiguration and was unable to complete
your request.</p>
<p>Please contact the server administrator at
[no address given] to inform them of the time this error occurred,
and the actions you performed just before this error.</p>
<p>More information about this error may be available
in the server error log.</p>
<hr>
<address>Apache/2.4.18 (Ubuntu) Server at archives.paratext.org Port 443</address>
</body></html>
The Project Coordinator (me) is able to Send/Receive an Internet based project. The Assistant Translator has had problems doing a Send/Receive on the same Internet based project for the past month. When he ran the Send/Receive, it would show that it was processing the request, but would never complete. I had to shut it down either by turning off the computer or using Task Manager. When I ran Advanced->Diagnostics->Verify project repositories..., I would get the ERROR copied at the end of this question. It looks like the "Verify project repositories..." command would correct the issue since it would not show an error if I ran the "Verify project repositories..." a 2nd time. However, once I run the Send/Receive from the Assistant Translator PC, I get the Verify project repositories error again. I ran the ParatextForceShutdown command to see what might be causing the Send/Receive to hang. I received the dialog box response, "Report was sent successfully, Your issue number is PTXS-40356". Do I need to uninstall and reinstall Paratext on the Assistant Translator's PC? How can I make sure that his changes for the past month aren't lost when uninstalling and reinstalling on his PC?
ERROR
=======
*** Verifying ProjectName ***
Local repository ok
Repository ProjectName - ([Repository ID]) (Internet server) cannot be verified!!!
500: InternalServerError
Connection=keep-alive
Strict-Transport-Security=max-age=31536000
Content-Length=619
Content-Type=text/html; charset=iso-8859-1
Date=Sun, 25 Jun 2023 13:00:24 GMT
Server=nginx/1.21.6
Server gives further information in body:
<!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN">
<html><head>
<title>500 Internal Server Error</title>
</head><body>
<h1>Internal Server Error</h1>
<p>The server encountered an internal error or
misconfiguration and was unable to complete
your request.</p>
<p>Please contact the server administrator at
[no address given] to inform them of the time this error occurred,
and the actions you performed just before this error.</p>
<p>More information about this error may be available
in the server error log.</p>
<hr>
<address>Apache/2.4.18 (Ubuntu) Server at archives.paratext.org Port 443</address>
</body></html>
机器翻译自 English
