How do I repair Send/Receive on a particular PC?

Question

The Project Coordinator (me) is able to Send/Receive an Internet based project. The Assistant Translator has had problems doing a Send/Receive on the same Internet based project for the past month. When he ran the Send/Receive, it would show that it was processing the request, but would never complete. I had to shut it down either by turning off the computer or using Task Manager. When I ran Advanced->Diagnostics->Verify project repositories..., I would get the ERROR copied at the end of this question. It looks like the "Verify project repositories..." command would correct the issue since it would not show an error if I ran the "Verify project repositories..." a 2nd time. However, once I run the Send/Receive from the Assistant Translator PC, I get the Verify project repositories error again. I ran the ParatextForceShutdown command to see what might be causing the Send/Receive to hang. I received the dialog box response, "Report was sent successfully, Your issue number is PTXS-40356". Do I need to uninstall and reinstall Paratext on the Assistant Translator's PC? How can I make sure that his changes for the past month aren't lost when uninstalling and reinstalling on his PC?

ERROR
=======

*** Verifying ProjectName ***

Local repository ok

Repository ProjectName - ([Repository ID]) (Internet server) cannot be verified!!!

500: InternalServerError

Connection=keep-alive

Strict-Transport-Security=max-age=31536000

Content-Length=619

Content-Type=text/html; charset=iso-8859-1

Date=Sun, 25 Jun 2023 13:00:24 GMT

Server=nginx/1.21.6

Server gives further information in body:

<!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN">

<title>500 Internal Server Error</title>

</head><body>

<h1>Internal Server Error</h1>

<p>The server encountered an internal error or

misconfiguration and was unable to complete

your request.</p>

<p>Please contact the server administrator at

[no address given] to inform them of the time this error occurred,

and the actions you performed just before this error.</p>

<p>More information about this error may be available

in the server error log.</p>

<hr>

<address>Apache/2.4.18 (Ubuntu) Server at archives.paratext.org Port 443</address>

</body></html>

Paratext Jun 25, 2023 asked by anon351173 (103 points)
Jun 26, 2023 edited by anon351173

1 Answer

james_post · Answer 1 · 2023-06-26T17:19:51+0000

Sorry to hear the issue isn't resolved. I just meant that the issue on the Send/Receive (on our end) was resolved, which may have resolved the issue you were facing.

You can uninstall and reinstall Paratext on a computer without losing the work (translation project files are completely separate from the Paratext installation files). But in this case, it appears that there is an issue with the project history (the repository). That will probably involve:

1. Backing up the project the project on the Assistant Translator's computer.
2. Copying the backup file to a secure location.
3. Deleting the project on the Assistant Translator's computer.
4. Receiving the project again via Send/Receive.
5. Restoring edits from the backup files into the newly received project.

Did you get an email from Paratext Support? You can also follow up with them. Or with [email protected]. We can help you further that way. We can help you walk through this process if you'd like.

Jun 27, 2023 commented by [Moderator]

james_post (2.0k points)

How do I repair Send/Receive on a particular PC?

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