I can only see an old version of my translation data

Question

I successfully downloaded and installed Paratext Studio for Mac. I needed to install Mercurial, which took a number of iterations before it completely installed, but I think it's OK. I did a send/receive for my project, and got a message that an RPC had failed (JSON-RPC Request timed out: command:paratextBibleSendReceive.sendReceiveProjects [["C0BBB159AE9048AD31416435362718E4D5A89D3A"]]), but then I could see that I did have data, but only some of it. As far as I can tell, it is only Ruth, Jonah and the New Testament as published. We have many Old Testament books in various stages, but these don't appear, and the data that appears doesn't show recent changes such as a changed spelling rule. On the other hand, the back-translation project seems to be complete.

So my thought is that it is not actually getting the correct data from the server, but what is available as "published", perhaps from another source like DBL. Is that what is happening? Or what else could be causing this?

If required, I can provide logs, but they are massive files (hundreds of kilobytes).

Answer 1

Hi JohnBrownie,

Thanks for exploring Paratext 10 Studio!

The error makes me think it took more than 30 seconds to perform the Send/Receive. However, I believe it should successfully complete the S/R in the background even after the timeout happens. Do you have internet with significantly limited bandwidth? I can imagine the S/R might take more than 30 seconds in such a situation.

Are the project files all in your Paratext 10 Studio projects folder? Or are some books missing? If any are missing, it would be very informative to have the logs. If none appear to be missing, it would also be helpful to have the logs. If they are indeed missing, do the project files download properly if you remove them, change the Request Timeout setting to 0 (screenshot below), restart Paratext 10 Studio, and try the S/R again?

Thank you very much! Have a great day.

Comments

It turned out to be user error. I inadvertently opened the DBL version rather than the current version. I guess that I wasn't expecting to see the published version available as a resource, and the version I wanted was off the bottom of the visible area. When I scroll to that, it opens fine, and I can see all my data.

Checking that the files were there and correct was a clue. Checking various settings I saw that I was on a setting of restricted Internet, but changing that didn't seem to make any change. I'm on a reasonably fast connection, so that wasn't an issue. I did notice that the Mercurial config was empty, and adding the path didn't seem to change much.