我正在协助另一位城市的一位 PT Lite 用户，他最近购买了一台新平板电脑。他说他能够通过 Xender 安装 PT Lite，启动应用，输入许可证信息，然后点击 Send/Receive。然而，应用却提示他“Paratext Lite 未安装”，尽管他是从 Paratext Lite 内部启动 Send/Receive 的。现在，有可能他在描述他看到的内容和他在书面信息中向我报告的内容之间存在一些混淆，但无论如何，这就是他告诉我的情况。因此，我有两个问题：
- 有没有其他人遇到过使用 Xender 等点对点技术安装 Paratext Lite（而不是通过 Play Store）时出现的问题？
- 我应该向这位用户询问哪些详细信息，以便更好地排查问题？或者也许他需要从应用内部提交问题报告？（这位用户是法语使用者）
I'm supporting a PT Lite user in another city who recently bought a new tablet. He says he was able to install PT Lite using Xender, launch the app, enter his license information, then click on Send/Receive. However, the app tells him that "Paratext Lite is not installed", even though he launched S/R from within Paratext Lite. Now, it's possible that there's some confusion somewhere between what he sees and what he's reporting to me in a written message, but this is what he has told me nonetheless. So I have two questions:
- Has anyone else run into problems when using peer-to-peer technology like Xender to install Paratext Lite instead of the Play Store?
- What details should I ask this user for in order to better troubleshoot the problem? Or maybe he needs to submit a problem report from within the app? (this user is francophone)
机器翻译自 English
