Unable to download resources in paratext

Question

Paratext was not able to connect to the DBL server to retrieve available resources

Paratext 9.2.102.8

Answer 1

@anon221942, What version of Windows are you using?
There are known issues with Windows 8 and older that they lack the proper security protocols to connect to some of our servers. Upgrading to Windows 8.1 or Windows 10 usually fixes it.

EDIT: Otherwise, you can send in a problem report (Help > Give feedback) so we can take a closer look at what is going on.

Comments

anon221942:

Paratext 9.2.102.8

its a new system Windows 11

Answer 2

One of our translator he is using Paratext 9.2.102.8 in Windows 8 pro desktop. He’s also face same issue. Kindly help us in this regards.

Thanks

Answer 3

One way to handle this issue with older versions of Windows is to download the resources to Paratext on another computer and then copy the c:\My Paratext 8(or 9) Projects_Resources folder to the computer having the problem. Using this method you can still only access resources that are available to your organization.

Comments

we have several resources access in our organization (other team members getting those resources)

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Use a VPN on your computer, and then try it. (My experience)