Cannot open Biblical Terms Equivalents window

Question

In a workshop in Congo, the project for one team can open the (big) Biblical Terms tool, but they cannot open the Biblical Terms Renderings tool (the smaller one that opens beneath the project) - the item in the project menu is greyed out.

I have checked project properties, terms list is set up, permissions for Renderings, project plan, etc. and I don't see anything unexpected.

Any thoughts as to how to get the Renderings?

Jeff