How to recover a corrupted project?

Question

A user reports, “I was working in Ro 4, and got a pop-up message saying the file was corrupted. I clicked “Repair”, but it didn’t help. The “Help” feature says I need to ask either PT or a support person for an earlier non-corrupt version of the file.”
The error message says, “The following projects have become corrupt: ; Send/Receive will not work for these projects until they are repaired.”

What are the options/methods for recovery at this point? The user is using v9.0 (Linux).

Answer 1

The user can check if the repository of their project is corrupted, by going to the top menu > Paratext column > Advanced > Diagnostics > Verify repository.

If this check says the repository is corrupt, the best thing to recover is to delete their copy of the project and get a new copy of the project from the server.

Since they were in the process of making changes they have not shared, they can make a backup to file of the project, then restore from that file into a temporary new project, then delete the shared project and get a new copy of the shared project. Now they can copy their changes from the temporary new project and paste into the shared project.

But if they are typesetting, they should follow the typesetting options mentioned on this page:

LingTranSoft Wiki

LingTranSoft Wiki | Temporary new project

LingTranSoft Wiki

Comments

Thanks! That diagnostic reported a corrupt repository, so she deleted the project and restored from the S/R server.

She’s now getting a “missing folder” error for a folder in _Backups. I don’t know if it is related, but 'll take that to another thread if we can’t resolve it ourselves.