New here? Create a new account!

Problem with "Paratext Surveys" prevents the app from opening.

0 votes
101 views

Just updated to Paratext 9.5, but now when I open the app it says "Paratext encountered an error reading a file related to Paratext surveys. The problem can be safely ignored as we fix the problem." Unfortunately, the app then closes right away. Running as admin does not fix problem

Paratext by (114 points) | 101 views

1 Answer

0 votes
Best answer
I have fixed the original problem, but didn't realize that the file is causing Paratext to shutdown.

You can fix the problem by deleting this file:

C:\Users\{userName}\AppData\Local\Paratext95\paratext_survey.json

John Wickberg
Paratext support
by [Administrator]
(3.4k points)
selected by [Expert]

I have uploaded the Paratext 9.5 patch to the website, so you can download it from Paratext Downloads - Paratext Bible Translation Software. To install it, you just have to double-click on the downloaded file.

by [Administrator]
(3.4k points)
Thanks, that fixed the problem!
by (114 points)

Related questions

+2 votes
1 answer 24 views
Is there a problem with the NRSVue and PMY resources? Paratext says they are corrupt.
For some reason, these two resources require Paratext version 9.5. You can select and download them in earlier versions but they ... Paratext 9.5. In Paratext 9.5 they open fine.
[Expert]
sewhite 3.3k asked Mar 24
Paratext
0 votes
2 answers 510 views
Is there a problem with the Paratext internet server?
Sometimes I get one of these error messages and sometimes PTX cannot find my projects. See attached files. ptx problem630×502 46.3 KB ptx internet problem1084×593 135 KB
anon441204 250 asked Jan 14, 2022
Paratext
+1 vote
2 answers 347 views
How to correct problem with Paratext 8 not starting - Can't load ICU library
Some users have had problems starting Paratext 8 after it has been installed and are getting the message: Can ... Removed] to get further assistance. John+Wickberg Paratext Support
[Administrator]
John Wickberg 3.4k asked Dec 1, 2017
Paratext
+1 vote
0 answers 185 views
Problem with Paratext in Windows 10 Creator's Edition fixed by an update
This morning I updated Windows 10 with a cumulative update for Windows 10 Version 1703 for x64-based systems (KB4032188) which ... an empty UI because of a lack of GDI+ handles.
anon104217 159 asked Aug 4, 2017
Paratext
0 votes
0 answers 145 views
All users: Two Paratext surveys available (one multilingual)
Recently, two surveys were sent out by the Paratext UX team (30 May, 4 Jun). If you haven't already, please fill them in ... , we realise it's bad form (pun intended!). Thank you!
[Moderator]
IanH 1.2k asked Jun 6, 2018
Paratext
Welcome to Support Bible, where you can ask questions and receive answers from other members of the community.
Every day they continued to meet together in the temple courts. They broke bread in their homes and ate together with glad and sincere hearts, praising God and enjoying the favor of all the people. And the Lord added to their number daily those who were being saved.
Acts 2:46-47

Categories

3,045 questions
6,005 answers
5,671 comments
2,026 users