Problem with "Paratext Surveys" prevents the app from opening.

Question

Just updated to Paratext 9.5, but now when I open the app it says "Paratext encountered an error reading a file related to Paratext surveys. The problem can be safely ignored as we fix the problem." Unfortunately, the app then closes right away. Running as admin does not fix problem

Answer 1

I have fixed the original problem, but didn't realize that the file is causing Paratext to shutdown.

You can fix the problem by deleting this file:

C:\Users\{userName}\AppData\Local\Paratext95\paratext_survey.json

John Wickberg
Paratext support

Comments

I have uploaded the Paratext 9.5 patch to the website, so you can download it from Paratext Downloads - Paratext Bible Translation Software. To install it, you just have to double-click on the downloaded file.

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Thanks, that fixed the problem!