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PTXPrint says "Metric TFM file or installed font not found" but the font is installed for all users

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Some colleagues have a problem making a PDF file. I have reproduced the problem, with a copy of their project, and after installing the font they use "for all users". How do we proceed to troubleshoot the problem?
Error message:


Font file is in c:\windows\fonts

PTXprint by [Expert]
(3.1k points)

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