Hello, not sure if this is the place to ask for help, but here goes I’m an SIL computer guy for Mexico Branch and I was unable to help Hilario Send/Receive the NGU project even after an hour or so of troubleshooting. I connected with Hilario through Bomgar, eliminated some PUPs with Malwarebytes and tried to do a Send/Receive with Paratext 8.0 several times and the process freezes after seeming to load the green bar 1/4 of the way
I then downloaded Paratext 9, tried to Send/Receive from there and it also froze. Paratext 8 was up to date, as was 9 since I had just downloaded it using the online installer. I didn’t notice other problems with Paratext but obviously the Send/Receive function is central to Hilario being able to work remotely.
Also when I say frozen I don’t mean Paratext freezes, just that the Send/Receive bar fills up 1/4 of the way and then nothing happens for many minutes until I exit out and try again. I recommended to Hilario that we try again with a USB when I get one to him but for right now the only option we have is to try via the internet server. The error that pops up when I click cancel is the normal error just saying the process wasn’t completed. Any ideas what could be stopping the ability to send?
My only guess was bad upload speeds, but my Bomgar remote service was working just fine. I did try to run a few speed tests but got wildly different results each time. Is there a minimum bandwidth needed to do a send/receive?
Thank you all