5000+ notes became Unresolved

Question

I am helping to manage a project with over 20,000 notes. Sometime in the past couple months 5000+ seem to have spontaneously become unresolved. Any idea how this could have happened?

• Will restoring the project to a previous point possibly re-resolve the notes?
• What file/s might have become corrupted to have caused this

I would appreciate any insight.

CrazyRocky

Answer 1

Notes are resolved by creating a new record with a resolved status, so
sounds like a notes file must have been deleted (this can happen if the
file becomes corrupted).

Fixing this would require restoring the file - this possible by getting the
correct version of the file from project history using a tool outside of
Paratext.

If you send me the project name, I can look in project history for further
clues.

John+Wickberg
Paratext Support

Answer 2

Thanks for the tip. I looked again at the project folder and saw that the comments file for one user was missing. Fortunately, I had a backup on my computer from before the incident. I just copied the file into the project folder and the unresolved notes disappeared.