How do I recover missing notes?

Question

In an attempt to track down missing user notes, I have noticed a discrepancy between how many notes display and how many notes are stored in the user's notes XML file.

I have set filters in the Notes List for Any action by specific users and e.g. one user in the project only shows 1 note, where there are 100 notes stored in the XML file.

This notes displays:

  <Comment Thread="5f320b0" User="Christo van der Merwe" VerseRef="PHP 4:5" Language="af" Date="2023-11-01T08:19:34.8043690+02:00">
    <SelectedText>vriendelikheid</SelectedText>
    <StartPosition>16</StartPosition>
    <ContextBefore>\v 5 Laat julle </ContextBefore>
    <ContextAfter> aan alle mense bekend word.</ContextAfter>
    <Status></Status>
    <Type></Type>
    <ConflictType />
    <Verse>\v 5 Laat julle vriendelikheid aan alle mense bekend word. Die Here is naby.\x - \xo 4:5 \xk Die Here is naby: \xt Heb 10:37; Jak 5:8-9\x* </Verse>
    <ReplyToUser />
    <HideInTextWindow>false</HideInTextWindow>
    <Contents>Ek dink 'vriendelikheid' is 'n verskraling van die Griekse term wat hier gebruik word. Oorweeg "grootmoedigheid".</Contents>
  </Comment>

This note does not display:

  <Comment Thread="6fdda58c" User="Christo van der Merwe" VerseRef="PSA 57:9" Language="af" Date="2023-11-01T11:42:53.8399640+02:00">
    <SelectedText>gemoed</SelectedText>
    <StartPosition>21</StartPosition>
    <ContextBefore>\v 9 Word wakker, my </ContextBefore>
    <ContextAfter>! \q1 Word wakker, harp\f +</ContextAfter>
    <Status></Status>
    <Type></Type>
    <ConflictType />
    <Verse>\v 9 Word wakker, my gemoed! \q1 Word wakker, harp\f + \fr 57:9 \fk harp: \ft 'n Driehoekige snaarinstrument met 'n klankbord.\f* en lier!\f + \fr 57:9 \fk lier: \ft 'n Driehoekige snaarinstrument met vier snare.\f* \q1 Ek wil die dagbreek wakker maak. \q1 </Verse>
    <ReplyToUser />
    <HideInTextWindow>false</HideInTextWindow>
    <Contents>Hier sal in 'n nota vermeld moet word, die "my gemoed", letterlik  lui: "my heerlikheid". Op die manier sal die moontlike intertekstuele verband met " u heerlikheid" in vers 12 behoue bly.</Contents>
  </Comment>

There are many notes not accounted for (14307 of 22046)

How can I restore these notes to be viewable in Paratext? 

Is this a bug that needs to be reported?

Answer 1

Hola.

It depends on what you are counting as a note in the XML files.

In the XML file each “<Comment...” tag represents one interaction within a note. This means that while there may be, for example, 10 “<Comment...” entries in the XML file it may be 10 notes or less, perhaps only 1 note where the person made 10 interactions. These interactions can be both responses and actions (actions such as resolving the note).

Saludos,
Pepe.