Project hidden for new user in S/R list?

Question

I added a few new PT users today and added them to a project. However, when I set up PT on their computer, the project list is empty. (In case someone “on the inside” reads this: the project name is CAL, visibility for the project is set to Standard.)
The only way I could get the project to them was on a thumbdrive. The problem is: how will they Send & Receive to the internet? Could this be a temporary issue, as they were only authorized as PT users a couple of hours ago?

Paulus+Kieviet

Answer 1

Check their registrations to make sure they are using the latest codes. If they only recently were approved it might be that they need to update the codes.