Chorus Hub found but no projects listed

Question

We have about 15 users accessing our local Chorus Hub and completing send/receive just fine. But my instance of Paratext finds the Chorus Hub but doesn’t find any projects. I have turned off the firewall for private networks, and that doesn’t help. Please help!

Answer 1

It looks like there might be a rogue folder on the Chorus Hub server that is causing problems.
Shamelessly quoting @John+Wickberg from another user that was having this same problem:

My guess is that there is some extra folder in the C:\ChorusHub directory of the machine that is Chorus Hub.

If you look at the C:\ChorusHub folder, Paratext projects should be subfolders with names like:
ABC^P8586e599199828055be414d6a13c207751d6d4cb8

ABC is the short name of the project, ^P8 is a separtor, and what follows is the internal id of the project - which should be a 40 character string.

Any other folder that doesn’t match this format may be the problem.

EDIT: For a little clarification, the folder causing the problem will have “^P8” in it, but will probably not have the following 40 character string.

Answer 2

Please use Help > Give feedback so we can look into this.