Windows 10 and Microsoft C++ Runtime

Question

Last week, a user was unable to run Paratext 7.5 after installing it on a Windows 10 machine.

We found that the machine had a newer version of “Microsoft Visual C++ 2010 x86 Redistributable” package than is included in the Paratext 7.5 installer. However, this installed version was not complete so it was causing Paratext to get an error - message will say that the “xul DLL could not be loaded”.

To fix the problem, we uninstalled the C++ package and then ran the “vcredist_x86.exe” program in the Paratext 7 program folder to install the version included with the Paratext installer.

If you need the latest version of this package, you can get it here.

John+Wickberg
Paratext Support

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Answer 1

Just to clarify, does Paratext also work with the “latest version” that you give the link to, or do we need to install the version included with Paratext?

marvinson

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Comments

Paratext will work with the latest version if it is installed correctly.

I have the latest version on my machine I use for development.

John+Wickberg

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