我正在將電腦從 PT8 升級到 PT9.2。我下載了 Paratext_9.2.102.1_InstallerOffline 和 patch_9.2.102.5（來自「最新更新」）。我在三台電腦上運行了安裝程式，然後運行更新，設置過程沒有遇到任何問題。
第四台電腦我經歷了相同的過程：我運行了安裝程式，然後運行更新。我點擊桌面上的 PT9 圖示，它載入了語言偏好設定。我選擇了英文。然後它停止工作了。我打開了工作管理員，然後再次點擊桌面圖示運行 PT9，它顯示了語言偏好設定。我選擇了英文，然後程式停止工作，根據工作管理員顯示，它不再運行。我重啟了電腦，沒有幫助。我按住 Shift 鍵同時點擊 PT9，也沒有幫助。我卸載並重新安裝了 PT9.2 兩次，仍然沒有幫助。我讓電腦進入安全模式，但似乎 PT 在安全模式下無法工作，因為 PT8 也無法打開。在非安全模式下，PT8 仍然可以打開。我卸載了 PT8，但沒有幫助。PT8 的資料夾仍然在本地磁碟 C 上。
我很感激能得到解決此問題的指導，以便我能運行 PT9，讓譯者可以使用這台電腦。這是一台 Lenovo ThinkPad E480。它運行的是 Windows 10。據我所知，其他三台電腦的規格完全相同。提前感謝！
I am updating computers to PT9.2 from PT8. I downloaded the Paratext_9.2.102.1_InstallerOffline and the patch_9.2.102.5 from (Latest update). I ran the installer on three computers and then the update and I had no issues getting them set up.
I went through the same process for a fourth computer: I ran the installer, then I ran the update. I clicked on PT9 on the desktop and it loaded with the language preferences. I selected English. It then stopped working. I opened task manager, and then clicked on the desktop icon to run PT9 and it showed the language preference. I selected English and then the program stopped working and was no longer according to task manager. I restarted the computer, didn’t help. I held shift down while clicking on PT9 and that didn’t help. I uninstalled and reinstalled PT9.2 two more times and that didn’t help. I ran the computer in safe mode, but it seems like PT doesn’t work in safe mode because PT8 wouldn’t open. Outside of safe mode, PT8 still opened. I uninstalled PT8, but that didn’t help. The PT8 folder is still on the Local Disk C.
I would appreciate guidance for ways to deal with this issue so I can run PT9 and the translator can be using the computer. It is a Lenovo ThinkPad E480. It is in Windows 10. The other three computers have all the exact same specs as far as I am aware. Thank you in advance!
機器翻譯自 English
