PT8 not starting

Question

Greetings,
I have a user that started training on PT8 yesterday. Today it will not open. I have uninstalled and reinstalled, but it made no difference. I have uninstalled and deleted the folder under the appdata\local\paratext80 folder then reinstalled and it still will not open.

When I start PT8 we are prompted to select what language, and will pick English. A progress bar will come up shortly and then nothing more happens as projects appear to be loading.

The computer is running Windows 10 Home 1803.

anon554738

Answer 1

This may not fix your issue, but it is something to be aware of. When you first load PT8, after entering your registration information, PT will attempt to send/receive every project that you have permissions on. If you have a slow connection or many projects, this could take a long time or even cause you problems. If you click anything else, that send/receive progress bar will often become hidden, so it will appear that nothing is happening, but you can Alt+Tab to see the progress bar again. It is worth checking to see if something like that is happening.

Where we work, we often prefer to cancel this initial send/receive, have the program load up, and then send/receive the projects one at a time.

Comments

I am doing an offline install. There is not an internet connection available. I have not had a problem of this sorry with any other computer.

Thanks for your reply…
anon554738

Answer 2

Have you tried holding down the shift key when you click on the icon to open it?
Barb

Comments

Sorry that was the very first thing I did. Made no difference.

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If you go to:
C:\Users{userName}\AppData\Local\Paratext80

there will be a file called ParatextLog.log

Email this file to [Email Removed]. It will give us a better idea about what is going wrong.

John+Wickberg

Paratext Support