Missing DLL is Required for Patch Installation (Again)

Question

I am running the 63 patch file manually.

ERROR:
“There is a problem with this windows installer package,. A DLL is required for this install to complete could not be run. Contact…”

I am having this problem on a laptop (partner office), but there is no PTpatch.log file in the %TEMP% folder for the user. No antivirus was installed when I saw the error. The partner office is some distance but I may be able to remotely access laptop at times.

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Answer 1

Hello listentwice,

You won’t get a log file if you are running the patch manually unless you open a command window and use a command similar to this:

msiexec /l*vx update.log /update patch_8.0.100.63.msp

Last time you had this the file causing the error was a file that the installer extracts into the temp folder and then tries to load. I don’t know what is unique about this user’s machine that causes the error.

The only thing I can think of trying is to use Process Monitor (https://docs.microsoft.com/en-us/sysinternals/downloads/procmon) and set up a filter for all actions that have a path that contains “Temp” - can’t use a specific file since it will be a random name. Then run the installer with the Process Monitor running.

I tried this on my machine, but didn’t see anything that helpful.

John+Wickberg
Paratext Support

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Comments

I modified the security access to the user’s TEMP folder and the update installed fine.

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