0 votes

I am running the 63 patch file manually.

ERROR:
“There is a problem with this windows installer package,. A DLL is required for this install to complete could not be run. Contact…”

I am having this problem on a laptop (partner office), but there is no PTpatch.log file in the %TEMP% folder for the user. No antivirus was installed when I saw the error. The partner office is some distance but I may be able to remotely access laptop at times.

Paratext by (1.2k points)
reshown

1 Answer

0 votes
Best answer

Hello listentwice,

You won’t get a log file if you are running the patch manually unless you open a command window and use a command similar to this:

msiexec /l*vx update.log /update patch_8.0.100.63.msp

Last time you had this the file causing the error was a file that the installer extracts into the temp folder and then tries to load. I don’t know what is unique about this user’s machine that causes the error.

The only thing I can think of trying is to use Process Monitor (https://docs.microsoft.com/en-us/sysinternals/downloads/procmon) and set up a filter for all actions that have a path that contains “Temp” - can’t use a specific file since it will be a random name. Then run the installer with the Process Monitor running.

I tried this on my machine, but didn’t see anything that helpful.

John+Wickberg
Paratext Support

by [Administrator]
(3.2k points)

I modified the security access to the user’s TEMP folder and the update installed fine.

Related questions

0 votes
3 answers
0 votes
1 answer
Paratext Apr 9, 2021 asked by [Moderator]
dhigby
(1.3k points)
0 votes
2 answers
Welcome to Support Bible, where you can ask questions and receive answers from other members of the community.
Don’t you know that you yourselves are God’s temple and that God’s Spirit dwells in your midst?
1 Corinthians 3:16
2,746 questions
5,563 answers
5,166 comments
1,593 users