很抱歉聽到這個問題沒有按預期運作。顯然有些東西出錯或混亂了。以下是幾項您可以嘗試的步驟：
1. 在Help（說明）分頁中，尋找右側的 "Tidu Up" 按鈕。點擊該按鈕，待其移除所有暫存檔案後，再嘗試列印一次。
2. 如果這樣仍無法解決問題，請嘗試列印另一卷書。
3. 如果您仍然遇到相同的錯誤，您可以建立一份記錄發生狀況的日誌，並將產生的檔案傳送至 ptxprint_support @ sil.org （請移除空格）。以下是建立診斷日誌的方法：
- 關閉 PTXprint
- 開啟終端機（在 Windows 上，搜尋 'cmd' 應該會顯示命令提示字元）
- 輸入 cd "C:\Program Files\PTXprint" 並按 Enter
- 然後輸入 PTXprint.exe -l debug
- 當 PTXprint 開啟時，照常點擊 Print（列印）（您應該會看到相同的錯誤訊息）
- 關閉 PTXprint
- 找到 ptxprint.log 檔案（位置應為：
C:\Users\<username>\AppData\Local\SIL\ptxprint\ptxprint.log），並透過電子郵件發送給我們。
如果以上方法都無效，請告知您所在的時區，以及我們何時可以透過 Zoom 支援會議與您聯繫。
Sorry to hear that this isn't working like it should. Obviously something has got it muddled. Here are a few things to try:
1. On the Help tab, look for the "Tidu Up" button on the right side. Click that and then once it has removed all the temporary files, try to print again.
2. If that doesn't solve the issue, try printing a different book.
3. If you're still facing the same error, then you can create a log of what is happening and send the resulting file to ptxprint_support @ sil.org (without the spaces). Here's how to create the diagnostic log:
- Close PTXprint
- Open a terminal (on Windows, Search for 'cmd' which should give you a Command Prompt)
- Type cd "C:\Program Files\PTXprint" and press Enter
- Then type PTXprint.exe -l debug
- When PTXprint opens, click Print as usual (you should get the same error message)
- Close PTXprint
- Locate the ptxprint.log file (should be here:
C:\Users\<username>\AppData\Local\SIL\ptxprint\ptxprint.log) and send it to us by email.
If all else fails, let us know which timezone you are in and when we can get in touch via a Zoom support session.
機器翻譯自 English
