很抱歉听到它没有按预期工作。显然有些东西搞混了。以下是您可以尝试的几件事：
1. 在 Help（帮助）选项卡上，查找右侧的 "Tidu Up" 按钮。点击它，等它删除所有临时文件后，再尝试打印。
2. 如果这不能解决问题，请尝试打印另一卷书。
3. 如果您仍然遇到相同的错误，您可以创建一个日志来记录正在发生的事情，并将生成的文件发送到 ptxprint_support @ sil.org （去掉空格）。以下是创建诊断日志的方法：
- 关闭 PTXprint
- 打开终端（在 Windows 上，搜索 'cmd'，应该会显示命令提示符）
- 输入 cd "C:\Program Files\PTXprint" 并按 Enter
- 然后输入 PTXprint.exe -l debug
- 当 PTXprint 打开时，像往常一样点击打印（您应该会看到相同的错误消息）
- 关闭 PTXprint
- 找到 ptxprint.log 文件（应该在这里：
C:\Users\<username>\AppData\Local\SIL\ptxprint\ptxprint.log），并通过电子邮件发送给我们。
如果以上方法都无效，请告诉我们您所在的时区，以及我们何时可以通过 Zoom 支持会议与您联系。
Sorry to hear that this isn't working like it should. Obviously something has got it muddled. Here are a few things to try:
1. On the Help tab, look for the "Tidu Up" button on the right side. Click that and then once it has removed all the temporary files, try to print again.
2. If that doesn't solve the issue, try printing a different book.
3. If you're still facing the same error, then you can create a log of what is happening and send the resulting file to ptxprint_support @ sil.org (without the spaces). Here's how to create the diagnostic log:
- Close PTXprint
- Open a terminal (on Windows, Search for 'cmd' which should give you a Command Prompt)
- Type cd "C:\Program Files\PTXprint" and press Enter
- Then type PTXprint.exe -l debug
- When PTXprint opens, click Print as usual (you should get the same error message)
- Close PTXprint
- Locate the ptxprint.log file (should be here:
C:\Users\<username>\AppData\Local\SIL\ptxprint\ptxprint.log) and send it to us by email.
If all else fails, let us know which timezone you are in and when we can get in touch via a Zoom support session.
机器翻译自 English
