您好,感謝您的聯繫。很抱歉您遇到這個問題。從簡短的錯誤訊息中很難判斷具體問題所在。不過,我知道自 2022 年 2 月發布的 2.7.17 版本以來,該程式已有了重大更新!
因此,我強烈建議您更新到最新版本 2.9.7(下載連結在此)並再次嘗試。如果仍然失敗,請使用 PTXprint 的「Help」(說明)分頁中的「Create Archive」(建立檔案)按鈕,製作一個 ZIP 檔案並發送給我們(ptxprint_support @ sil.org)——這將有助於我們在本地重現問題,並希望能協助診斷導致故障的原因。
Hi there - and thanks for reaching out. Sorry that you're struggling with this issue. It is hard to tell from the brief error message what the problem is. However, I know that the program has changed significantly since version 2.7.17 which was published back in February!
So I would highly recommend updating to the latest version 2.9.7 (available here) and trying again. If that still fails, please use the "Create Archive" button on the Help tab of PTXprint, to make a ZIP file which you can send to us (ptxprint_support @ sil.org) - that will help us replicate the issue locally and hopeful help diagnose what is breaking it.
機器翻譯自 English