您好 - 感谢您的联系。很抱歉您遇到了这个问题。仅凭简短的错误信息很难判断问题所在。不过,我知道自 2 月份发布的 2.7.17 版本以来,程序已经发生了重大变化!
因此,我强烈建议您更新到最新版本 2.9.7(在此处下载)并再次尝试。如果仍然失败,请使用 PTXprint 帮助选项卡上的“Create Archive”按钮创建一个 ZIP 文件,并将其发送给我们(ptxprint_support @ sil.org) - 这将有助于我们在本地复现该问题,并有望帮助诊断导致故障的原因。
Hi there - and thanks for reaching out. Sorry that you're struggling with this issue. It is hard to tell from the brief error message what the problem is. However, I know that the program has changed significantly since version 2.7.17 which was published back in February!
So I would highly recommend updating to the latest version 2.9.7 (available here) and trying again. If that still fails, please use the "Create Archive" button on the Help tab of PTXprint, to make a ZIP file which you can send to us (ptxprint_support @ sil.org) - that will help us replicate the issue locally and hopeful help diagnose what is breaking it.
机器翻译自 English