Paratext cannot be installed, uninstalled or run

Question

I have a project member who cannot run Paratext on his laptop.

I tried to uninsatll it, but it failed with a message "installation ended prematuely."

You can find a log file at

https://support.bible/?qa=blob&qa_blobid=5368230664740388823

Answer 1

Here are some things to try:

• Make sure Windows is up to date and reboot
• Check to see if an anti-virus program is interfering with the install. Kaspersky and ESET have been noted in the past as programs that can cause issues. I would also suggest running a scan with a program like Malwarebytes Anti-Malware or SuperAntiSpyWare to check for issues.
• Download a clean copy of the offline installer for Paratext 9.4 and rerun the installer

Answer 2

Based on the log file, it looks like your initial download of the installer was not complete.

You will need to try downloading it again - maybe the Offline version will be better if you are in a place with limited internet service.

Near the bottom of the download page (https://paratext.org/download/) these is an option to download check sum files and some instructions on how to use them - these are helpful to verify that your downloaded copy of the installer is valid.