Why the text of this verse (7) is not rendering properly?

Question

I am typesetting an Interlinear project. Everything is fine but a verse is not rendering properly (see screenshot below).

Further, I want to change the color of gloss|rb and when I click on gloss|rb in advance tab the following message comes up:

Mailto: <ptxprint_support@<your.org's.address>>

Traceback (most recent call last):
  File "ptxprint\gtkstyleditor.py", line 324, in onSelected
  File "ptxprint\gtkstyleditor.py", line 490, in editMarker
UnboundLocalError: local variable 'site' referenced before assignment

PTXprint Version 2.4.16

Answer 1

Hmm. Mostly a guess, but might the verse not be approved/updated in Paratext?
Paratext does some clever background stuff when you approve an interlinear line, a which PTXprint relies on, and a failure to approve even a punctuation change in the source text or gloss can give horrible results.

Comments

Thanks DG for responding. I have approved the glosses many time even the verse before and after.

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Bother. So much for easy-to-fix solutions. Could you run Paratext's basic checks (markers, punctuation, etc) fix any problems and then tripple-check the approvals?  Interlinears are fragile, hard to fix and absolutely rely on every piece of data from paratext being 100% correct.
If you've done that all... It looks like there's a font-change in verse 7. Is the bigger text an part of a 'normal' section title, or is there some rare USFM there? You're probably going to need to include the relevant bit of "Final USFM" from the view/edit tab, for anyone to have any clue about what's going on.

Answer 2

Did this issue ever get resolved? If not, then please send a small archive with a small sample of data that illustrates what is wrong. If that isn't possible, we can set up a time for a Zoom support session.

Comments

No, it is not resolved yet. I have been waiting for updates for PTXprint. Recently, the other day, PTXprint is updated. I tried to re-produce the PDF but the issue is still there. I am sending an archive and screenshot to [email protected] and [email protected]. Please review. Yes, we can have a zoom meeting too.

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This has been solved now. (See e-mail response). For the record, the issue was just the existence of an extra space after the verse number in 1JN 4:7.