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When Paratext creates a problem report file, it encodes it using uuencode.

In order to read the report file, you must decode it with uudecode.

One-time setup

:warningicon: The following instructions are for Windows 10.
One way to get uudecode and set it up is as follows:

  1. Navigate to http://gnuwin32.sourceforge.net/packages/sharutils.htm
  2. Download the Setup package. (In the Download column of the Download section, click Setup beside "Complete package, except sources").
  3. Install SharUtils.
    (The default location where it will be installed is: C:\Program Files (x86)\GnuWin32\bin)
  4. Right-click a Paratext problem report file and select Open with.
  5. In the dialog, click to place a tick in the Always use this app to open .p8pr files checkbox.
  6. If SharUtils is not in the list, click More apps, scroll to the lowest part of the dialog, and click Look for another app on this PC.
  7. Navigate to the folder where SharUtils was installed.
  1. Select uudecode.exe, and then click Open.

Decoding

When you double-click a Paratext problem report file on the desktop of your computer, Paratext creates a normal zip file on the desktop of your computer.

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There was a problem with our Internet connection when I was submitting an error report. We have fixed the connection ... it now? Or when will it try again? Thanks anon703820
anon703820 222 bertanya Sep 14, 2018
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I just submitted a report and was given PTXS-15894 as an issue number. How do I go about checking on the status of this problem report? Thank you
MSEAIT_LT 478 bertanya Mar 7, 2018
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Saya mungkin telah menemukan kerentanan keamanan pada registry Paratext. Bagaimana cara melaporkannya? Kepada siapa saya ... , tetapi keduanya kosong atau mengembalikan error 404.
bit 495 bertanya Des 23, 2021
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I just created a lengthy 15-step error report about a very complicated urgent issue, and it failed to send. A dialogue box ... it did not. Anywhere else I can look for this report?
Ben Pehrson 280 bertanya Mei 7, 2019
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Hi, We have a cluster with 9 languages - with back translations that is 18 paratext projects. Across those 18 projects ... user and roll.) Thanks, stevepence SIL UTB Mbeya, TZ
stevepence 127 bertanya Nov 16, 2015
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