Troubleshooting send-receive issue: send-receive unexpectedly stopped working

Question

A few weeks ago, one of the team members on our project stopped being able to use send-receive. She had previously been able to use send-receive regularly. Now, when she tries send-receive, the dialog box opens and the status bar that runs before your project list shows up just runs indefinitely. It doesn’t fail, like it does if you are not connected to the internet, it just continues to try to progress and doesn’t.

She is running Paratext 9.1.104.59. I am using 9.2. The other team member in the project is using 9.x, not sure exactly which version.

One thing I have thought of to try is to generate a new paratext registration code for her, on the chance that that would reset her ability to connect to the project.

Anyone know if that could potentially cause an unforeseen problem? Generating a new code will cause you to not be able to do send-receive until you enter the new code, but since she already can’t do send-receive, it can’t make it worse and it might help, right?

Any other suggestions? She can access e-mail on that computer, so the internet connection is working. It is slow, but hasn’t changed noticably in the last month, I don’t think.

Answer 1

When starting a send/receive, two calls will be made - one to the registry server and one to the send/receive server. Information is combined to get a list of active projects.

So, it could be that one of the calls is taking a long time - hard to guess which.

If the user is normally ending Paratext with Task Manager, they could instead run the ParatextForceShutdown command in the Paratext program file (C:\Program Files\Paratext 9 is the default). This will create a file that will tell us what Paratext is doing (or at least give a clue).

I think there have been a couple of cases where the slowness is updating project history that is done at the start of send/receive. You can test this by using the “Mark point in history…” command on the project menu. If this is the problem, you will probably just have to let it run until it completes.

John+Wickberg
Paratext Support