Paratext 9.1 shuts down while moving mouse

Question

I assume that this is a known issue. Several times a day, while moving the mouse and without clicking Paratext 9.1 simple shuts down. I saw this behavior occasionally in 9.0, but much more frequently in 9.1. Is there a reason for this or anything that can be done to stop it? It is not an issue with my mouse. No other program exhibits this behavior.

Answer 1

We have a fix out to pre-release users (9.1.104.39). We hope to have it out to everyone soon.

Answer 2

Hi anon819721,

We have been working on this. Do you know what revision of 9.1 you have? Have you received an update in the last few days? If not, can you update to the latest available and see if it helps?

anon892024

Answer 3

I am currently using 9.1.104.1 which my program says is the latest. Thank you for letting me know that it is a know issue and that you all are working on it. I got frustrated with it on Friday so I think I was on the latest version. Praying that you all can find the issue and fix it.

Thank you,
anon819721

Comments

Thanks to everyone for working on this. I and a translator having a similar issue, the same 9.1.104.1.

Answer 4

Friends, I saw several times this issue. Me and my teams are good so far, we updated our computers Windows 10 version 20H2 and PT Patch 9.1.104.39.

Answer 5

Yes, my wife and I updated to this pre-release version and the crashing has stopped! Woohoo! Thanks for fixing this bug.

Answer 6

FYI, if you missed it, the 9.1.104.39 patch was released and can be downloaded here: https://paratext.org/download/