Users Setup again?!

Question

In trying to troubleshoot a different question in Paratext 8, I opened up the Users, Roles and Permissions window for one of the projects in our program. Surprisingly, it showed me the Users Setup dialogue box, you know, the one where you have to tick the four check boxes when you first set up a project to be shared. Why would it ask me to do this again? And what should I do now? I closed Paratext 8 and tried to access User permissions within Paratex 9 and the same thing happened.

Here’s a little bit of my context. I have both Paratext 8 and Paratext 9 installed on my computer. I have been using Paratext 9 for most of the last year or more. But most of my teammates are still using Paratext 8. So when a teammate asked about a problem they were having, I closed Paratext 9 and opened Paratext 8 so I could see the environment that they are seeing. This is the context in which I was prompted again for the Users Setup. Another part of our context is that I have started to use Paratext Lite as well. And another part of our context is that the team who are currently working together in our remote setting are using a ChorusHub to send/receive to each other, and one of the staff is taking all of that data and doing a send/receive to the Internet each day. So that is how I am currently keeping up to date with the data from the field. We have been working this way for many years. This is the first time I’ve seen the Users Setup dialogue box appear again after the initial setup.

Thanks,
Ben

Answer 1

Ben,
Can you go to registry.paratext.org and verify that the project is registered there and has members?
The first thing that comes to my mind is that the project somehow got reinstalled without a S/R (maybe restored from a backup). Can you report the problem in the bug system so that the project information is available. If the support team knows what project to be looking at it might be easier to diagnose the problem.
Blessings,
anon848905

Answer 2

Hi anon848905, yes I should have said that. I did that yesterday and the project is registered, and all the correct users are listed. Nothing looked out of order on the registry site. I also looked at the project history for this project, and that looked complete with both recent and historical data going way back. I’ll report this in the bug system.
Ben

Answer 3

Just to resolve the discussion here, it was determined that the ProjectUserAccess.xml file had been edited by a very helpful colleague in troubleshoot a different problem (which we received great input about, BTW), and then that file was accidentally included in a send/receive. We restored the correct file, and all is good. This problem had nothing to do with us using ChorusHub or using the DirectSendReceive tool that I referred to in a different thread.