PT 9.0.100.74 loading problem

Question

Hi,

We just updated to the latest 9.0.100.74 version of PT this morning. It worked on one computer ( on Mac via Fusion), but did not work on two computers (one on Mac and another native Windows). It started the process of updating (asking permission, etc.) and when it starts PT the loading of sub-windows never finishes and seems frozen. It will be helpful to get some direction on this issue.

Thanks,
Bayar

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Answer 1

OK, now we’ve got an issue with TXL not showing up in .87, so need to drop back to .74 temporarily. But HOW do we find a previous .msp file? I used to be able to guess the URL, but either the file has been taken down, or my guess is no longer right. Can someone point me to a version that will work with Transcelerator (TXL).

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Edit2: FWIW: The “right” way to step backwards to a previous version is to pay a visit to “Installed updates” in the Control Panel, and scroll down to see “Paratext 9 Packages”, then select the Patch that you wish to uninstall, and hit the “Uninstall” button.

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Comments

Good to know. Note this ability to find installed patches and uninstall the latest one is only available in Control Panel. The newer app that starts from Settings in the start menu doesn’t show this list of patch files.

To start Control Panel, click Start and type “Control”. You should see Control Panel app.

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Answer 2

Hi again,

Update:
I downloaded the Paratext_9.0.100.1_InstallerOnline.exe and run the Repair option and it fixed the issue on one computer (Mac Windows via Fusion). But the same method did not work on native Windows computer. The loading of sub windows is still problematic.

Bayar

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Comments

From your description, I’m not sure if the problem is occurring during the update or when starting Paratext after the update.

If the problem is occurring during the update, look for this file:

C:\Users{userName}\AppData\Local\Temp\PtPatch.log

Send the file and an explanation of the problem to: [Email Removed]

If the problem happens when Paratext is starting, try resetting Paratext by holding down the Shift key while it is starting.

John+Wickberg

Paratext Support

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Answer 3

Like Bayar, I updated my Paratext to version 9.0.100.74 this morning. After the update was finished Paratext would not start. I reset Paratext by holding the SHIFT key. Now I would get Paratext to start and display an empty window. But as soon as I tried to load one of my saved layouts, it got totally stuck/crashed. I started all over and tried to load a different layout with the same result. Finally after resetting Paratext once more, with the empty window, I recreated all my window layouts and deleted the old ones. Now everything is working again. My conclusion is that after the update, Paratext was no longer able to read a layout configuration file and crashed. Recreating all my layout configuration files helped in my case.

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Comments

I spoke too quickly. Paratext is frozen again. I was able to close and open Paratext a few times, but then I had the Keyterms tool window open when I closed PT. Then trying to start again, it froze. At the moment I am trying to remember to close the Keyterms window before closing Paratext.

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Answer 4

The problem occurs when opening the PT after the update is finished. I think KapalaDikili is right that the problem is to do with layout configuration file.

I reset the PT, but PT still would not load my specific windows layout.

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Answer 5

I had the same problem after updating to 9.0.100.74.
I also reset Paratext and recreated my layouts - but it would still freeze.
The only thing that worked for me was disabling hardware accelleration (in PT settings).

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Comments

It seems not to be about the “hardware acceleration”. If one of the projects I access is active when I close PT, it will open without problems the next time. If I have another project active when closing PT, it will freeze when PT is restarted. As a workaround, I now always close PT with an empty layout and choose the resp. project layout after starting PT (for the time being).

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Answer 6

I have now been working a few hours trying to establish a sequence of event that enables me to start Paratext. At the moment this seems to work: When I want to close Paratext, I close all projects and resources and any other windows that Paratext may have opened. With nothing but the empty main window open I exit Paratext. Then before I start Paratext again I restart Windows.

Anything else seems to result in Paratext freezing when loading a window layout. In this case I need to reset Paratext again. I am working on the latest version of Windows 10.

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Answer 7

Please use Help > Give feedback shortly after encountering a problem so we can look into it. Layouts from previous versions of Paratext should not cause problems with the current version.

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Answer 8

We’ve identified a problem with having the Biblical Terms or Wordlist open when closing Paratext. It will hang when it starts back up. If your problem doesn’t seem related to what I described, please send in a problem report. Otherwise, I think we have all the information we need.

We’re going to pull 9.0.100.74 from the automatic updates so more users don’t get this problem.
We apologize for causing this issue.

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Comments

I have noticed that the website is still offering .74 - which
might not be helpful. Is there an estimate about when a newer
version will be (publicly) available that doesn’t have this issue?

Mark

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Answer 9

9.0.100.87 should be available now and should include the fix.

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Answer 10

For those who are more visual learners - here is a quick video on how to go back to an earlier installed update of Paratext: https://www.youtube.com/watch?v=puhu4YSbleQ

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