PT9 安裝失敗

Question

PT9 在我們辦公室的所有電腦上都安裝順利，只有一台除外。（PT8 在這台電腦上運作正常。）這是錯誤日誌。有人能幫忙嗎？

[0AB8:0ABC][2019-10-20T09:55:43]i001: Burn v3.11.1.2318, Windows v10.0 (Build 10586: Service Pack 0), path: C:\Windows\Temp{691BE037-825E-484A-B3EF-4A084B8EE29B}.cr\Paratext_9.0.100.1_InstallerOffline.exe
[0AB8:0ABC][2019-10-20T09:55:43]i009: Command Line: ‘"-burn.clean.room=C:\Users\Cult. Research (RKH)\Desktop\Paratext 9\Paratext_9.0.100.1_InstallerOffline.exe" -burn.filehandle.attached=388 -burn.filehandle.self=396’
[0AB8:0ABC][2019-10-20T09:55:43]i000: Setting string variable ‘WixBundleOriginalSource’ to value ‘C:\Users\Cult. Research (RKH)\Desktop\Paratext 9\Paratext_9.0.100.1_InstallerOffline.exe’
[0AB8:0ABC][2019-10-20T09:55:43]i000: Setting string variable ‘WixBundleOriginalSourceFolder’ to value ‘C:\Users\Cult. Research (RKH)\Desktop\Paratext 9’
[0AB8:0ABC][2019-10-20T09:55:43]i000: Setting string variable ‘WixBundleLog’ to value ‘C:\Users\CULT~1.RES\AppData\Local\Temp\Paratext_9.0.100_20191020095543.log’
[0AB8:0ABC][2019-10-20T09:55:43]i000: Setting string variable ‘WixBundleName’ to value ‘Paratext 9.0.100’
[0AB8:0ABC][2019-10-20T09:55:43]i000: Setting string variable ‘WixBundleManufacturer’ to value ‘United Bible Societies’
[0AB8:0964][2019-10-20T09:55:43]i000: Setting numeric variable ‘WixStdBALanguageId’ to value 1033
[0AB8:0964][2019-10-20T09:55:43]i000: Setting version variable ‘WixBundleFileVersion’ to value ‘9.0.100.1’
[0AB8:0ABC][2019-10-20T09:55:43]i100: Detect begin, 5 packages
[0AB8:0ABC][2019-10-20T09:55:43]i000: Setting string variable ‘CPP2012Redist’ to value ‘1’
[0AB8:0ABC][2019-10-20T09:55:43]i000: Setting string variable ‘Netfx46FullVersion’ to value ‘4.6.01038’
[0AB8:0ABC][2019-10-20T09:55:43]i000: Registry key not found. Key = ‘SOFTWARE\Microsoft\VisualStudio\14.0\VC\Runtimes\x86’
[0AB8:0ABC][2019-10-20T09:55:43]i000: Setting string variable ‘CPP2010Redist’ to value ‘1’
[0AB8:0ABC][2019-10-20T09:55:43]i000: Setting string variable ‘Netfx46x64FullVersion’ to value ‘4.6.01038’
[0AB8:0ABC][2019-10-20T09:55:43]i052: Condition ‘(Netfx46FullVersion=“4.6.01038”) AND (NOT VersionNT64 OR (Netfx46x64FullVersion=“4.6.01038”))’ evaluates to true.
[0AB8:0ABC][2019-10-20T09:55:43]i052: Condition ‘CPP2010Redist’ evaluates to true.
[0AB8:0ABC][2019-10-20T09:55:43]i052: Condition ‘CPP2012Redist’ evaluates to true.
[0AB8:0ABC][2019-10-20T09:55:43]i052: Condition ‘CPP2017Redist’ evaluates to false.
[0AB8:0ABC][2019-10-20T09:55:43]i101: Detected package: Netfx461, state: Present, cached: None
[0AB8:0ABC][2019-10-20T09:55:43]i101: Detected package: vc10, state: Present, cached: None
[0AB8:0ABC][2019-10-20T09:55:43]i101: Detected package: vc12, state: Present, cached: None
[0AB8:0ABC][2019-10-20T09:55:43]i101: Detected package: vc14, state: Absent, cached: None
[0AB8:0ABC][2019-10-20T09:55:43]i101: Detected package: PtMsiPack, state: Absent, cached: None
[0AB8:0ABC][2019-10-20T09:55:43]i052: Condition ‘(VersionNT >= v6.0)’ evaluates to true.
[0AB8:0ABC][2019-10-20T09:55:43]i199: Detect complete, result: 0x0
[0AB8:0964][2019-10-20T09:55:46]i000: Setting numeric variable ‘EulaAcceptCheckbox’ to value 1
[0AB8:0ABC][2019-10-20T09:55:46]i200: Plan begin, 5 packages, action: Install
[0AB8:0ABC][2019-10-20T09:55:46]i052: Condition ‘(VersionNT >= v6.0 OR VersionNT64 >= v6.0) AND (NOT (Netfx46FullVersion >= “4.6.01038” OR Netfx46x64FullVersion >= “4.6.01038”))’ evaluates to false.
[0AB8:0ABC][2019-10-20T09:55:46]w321: Skipping dependency registration on package with no dependency providers: Netfx461
[0AB8:0ABC][2019-10-20T09:55:46]w321: Skipping dependency registration on package with no dependency providers: vc10
[0AB8:0ABC][2019-10-20T09:55:46]w321: Skipping dependency registration on package with no dependency providers: vc12
[0AB8:0ABC][2019-10-20T09:55:46]w321: Skipping dependency registration on package with no dependency providers: vc14
[0AB8:0ABC][2019-10-20T09:55:46]i000: Setting string variable ‘WixBundleLog_vc14’ to value ‘C:\Users\CULT~1.RES\AppData\Local\Temp\Paratext_9.0.100_20191020095543_000_vc14.log’
[0AB8:0ABC][2019-10-20T09:55:46]i052: Condition ‘1’ evaluates to true.
[0AB8:0ABC][2019-10-20T09:55:46]i000: Setting string variable ‘WixBundleRollbackLog_PtMsiPack’ to value ‘C:\Users\CULT~1.RES\AppData\Local\Temp\Paratext_9.0.100_20191020095543_001_PtMsiPack_rollback.log’
[0AB8:0ABC][2019-10-20T09:55:46]i000: Setting string variable ‘WixBundleLog_PtMsiPack’ to value ‘C:\Users\CULT~1.RES\AppData\Local\Temp\Paratext_9.0.100_20191020095543_001_PtMsiPack.log’
[0AB8:0ABC][2019-10-20T09:55:46]i201: Planned package: Netfx461, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[0AB8:0ABC][2019-10-20T09:55:46]i201: Planned package: vc10, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[0AB8:0ABC][2019-10-20T09:55:46]i201: Planned package: vc12, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[0AB8:0ABC][2019-10-20T09:55:46]i201: Planned package: vc14, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: Yes, uncache: Yes, dependency: None
[0AB8:0ABC][2019-10-20T09:55:46]i201: Planned package: PtMsiPack, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[0AB8:0ABC][2019-10-20T09:55:46]i299: Plan complete, result: 0x0
[0AB8:0ABC][2019-10-20T09:55:46]i300: Apply begin
[0AB8:0ABC][2019-10-20T09:55:46]i010: Launching elevated engine process.
[0AB8:0ABC][2019-10-20T09:55:47]i011: Launched elevated engine process.
[0AB8:0ABC][2019-10-20T09:55:47]i012: Connected to elevated engine.
[0E04:1238][2019-10-20T09:55:47]i358: Pausing automatic updates.
[0E04:1238][2019-10-20T09:55:47]i359: Paused automatic updates.
[0E04:1238][2019-10-20T09:55:47]i360: Creating a system restore point.
[0E04:1238][2019-10-20T09:55:47]i361: Created a system restore point.
[0E04:1238][2019-10-20T09:55:47]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{8cf8f3c3-1741-4462-8025-d6714dbb7097}, options: 0x7, disable resume: No
[0E04:1238][2019-10-20T09:55:47]i000: Caching bundle from: ‘C:\Windows\Temp{7A19345F-931D-4C2A-BAD6-D583371F75D8}.be\Paratext_9.0.100.1_InstallerOffline.exe’ to: ‘C:\ProgramData\Package Cache{8cf8f3c3-1741-4462-8025-d6714dbb7097}\Paratext_9.0.100.1_InstallerOffline.exe’
[0E04:1238][2019-10-20T09:55:47]i320: Registering bundle dependency provider: {8cf8f3c3-1741-4462-8025-d6714dbb7097}, version: 9.0.100.1
[0E04:1238][2019-10-20T09:55:47]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{8cf8f3c3-1741-4462-8025-d6714dbb7097}, resume: Active, restart initiated: No, disable resume: No
[0AB8:0710][2019-10-20T09:55:47]e000: Error 0x80070570: Failed to extract all files from container, erf: 1:4:0
[0AB8:13D4][2019-10-20T09:55:47]e000: Error 0x80070570: Failed to begin and wait for operation.
[0AB8:13D4][2019-10-20T09:55:47]e000: Error 0x80070570: Failed to extract payload: a3 from container: WixAttachedContainer
[0AB8:13D4][2019-10-20T09:55:47]e312: Failed to extract payloads from container: WixAttachedContainer to working path: C:\Windows\Temp{691BE037-825E-484A-B3EF-4A084B8EE29B}.cr\Paratext_9.0.100.1_InstallerOffline.exe, error: 0x80070570.
[0AB8:0ABC][2019-10-20T09:55:47]e000: Error 0x80070570: Failed while caching, aborting execution.
[0E04:1238][2019-10-20T09:55:47]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{8cf8f3c3-1741-4462-8025-d6714dbb7097}, resume: None, restart: None, disable resume: No
[0E04:1238][2019-10-20T09:55:47]i330: Removed bundle dependency provider: {8cf8f3c3-1741-4462-8025-d6714dbb7097}
[0E04:1238][2019-10-20T09:55:47]i352: Removing cached bundle: {8cf8f3c3-1741-4462-8025-d6714dbb7097}, from path: C:\ProgramData\Package Cache{8cf8f3c3-1741-4462-8025-d6714dbb7097}
[0E04:1238][2019-10-20T09:55:47]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{8cf8f3c3-1741-4462-8025-d6714dbb7097}, resume: None, restart initiated: No, disable resume: No
[0AB8:0ABC][2019-10-20T09:55:48]i399: Apply complete, result: 0x80070570, restart: None, ba requested restart: No

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Answer 1

我剛在一台執行 Windows 10 Pro（版本 10.0.15063）的電腦上遇到了類似的問題。
我在另一台電腦上下載了離線安裝程式，透過隨身碟複製到該電腦並執行安裝程式，但安裝失敗了。
接著我直接從 PT 網站下載安裝程式檔案，但安裝再次失敗。
日誌檔案顯示了幾條錯誤訊息，以下是日誌的最後部分：
[05BC:174C][2023-03-30T18:57:16]i301: Applying execute package: NetFx48Web, action: Install, path: C:\ProgramData\Package Cache\4181398AA1FD5190155AC3A388434E5F7EA0B667\ndp48-web.exe, arguments: ‘“C:\ProgramData\Package Cache\4181398AA1FD5190155AC3A388434E5F7EA0B667\ndp48-web.exe” /q /norestart /ChainingPackage "Paratext 9.3 " /log C:\Users\Isles\AppData\Local\Temp\Paratext_9.3__20230330185537_000_NetFx48Web.log.html’
[05BC:174C][2023-03-30T18:57:23]e000: Error 0x800713ec: Process returned error: 0x13ec
[05BC:174C][2023-03-30T18:57:23]e000: Error 0x800713ec: Failed to execute EXE package.
[26C0:0544][2023-03-30T18:57:23]e000: Error 0x800713ec: Failed to configure per-machine EXE package.
[26C0:0544][2023-03-30T18:57:23]i319: Applied execute package: NetFx48Web, result: 0x800713ec, restart: None
[26C0:0544][2023-03-30T18:57:23]e000: Error 0x800713ec: Failed to execute EXE package.
[05BC:174C][2023-03-30T18:57:23]i351: Removing cached package: NetFx48Web, from path: C:\ProgramData\Package Cache\4181398AA1FD5190155AC3A388434E5F7EA0B667
[05BC:174C][2023-03-30T18:57:23]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{20077ef9-9ca4-40be-a87a-4ccd72bc7732}, resume: None, restart: None, disable resume: No
[05BC:174C][2023-03-30T18:57:23]i330: Removed bundle dependency provider: {20077ef9-9ca4-40be-a87a-4ccd72bc7732}
[05BC:174C][2023-03-30T18:57:23]i352: Removing cached bundle: {20077ef9-9ca4-40be-a87a-4ccd72bc7732}, from path: C:\ProgramData\Package Cache{20077ef9-9ca4-40be-a87a-4ccd72bc7732}
[05BC:174C][2023-03-30T18:57:23]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{20077ef9-9ca4-40be-a87a-4ccd72bc7732}, resume: None, restart initiated: No, disable resume: No
[26C0:0544][2023-03-30T18:57:23]i399: Apply complete, result: 0x800713ec, restart: None, ba requested restart: No

有人知道問題可能出在哪裡以及如何解決嗎？

Paulus+Kieviet

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Comments

錯誤發生在嘗試安裝 .Net 4.8 時——這是 Paratext 9.3 所需的元件。

我搜尋該錯誤代碼，但找不到任何有用的資訊。

您可以嘗試從這裡取得 .Net 4.8 安裝程式：
https://dotnet.microsoft.com/en-us/download/dotnet-framework/thank-you/net48-offline-installer

如果仍然失敗，Paratext 安裝程式之外的資訊可能會提供更多線索

John+Wickberg

Paratext 支援

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更新：讓筆記型電腦執行 Windows 更新後，問題就消失了。看起來它已經很久沒有連線了。

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感謝您告知我們 @Paulus+Kieviet

是的，這個問題最近也偶爾出現過幾次（更新 Windows 後 Paratext 就能安裝了）。

給所有人的提示：如果您在安裝 Paratext 時遇到問題，請先嘗試執行 Windows 更新。

james_post

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Answer 2

我也無法在我的筆記型電腦上安裝 Paratext 9，但我所輔導的團隊的四台筆記型電腦都能正常安裝。在我的情況下，日誌檔案顯示「Error 0x80070643: Failed to install MSI package.」（我試了好幾次，每次都是同樣的錯誤。）
（我不確定這是否相關，但我這台筆記型電腦也有某種故障，導致 Google Drive 無法完全存取。Google 技術支援無法找出問題，建議我重新格式化硬碟並從頭重新安裝所有東西。但其他一切運作正常，直到出現這個安裝 Paratext 9 的問題。所以，Paratext 9 安裝程式與 Google 之間有什麼關係嗎？）

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Answer 3

請使用 Help > Report a problem 或發送電子郵件至 [Email Removed]，以便我們更好地協助您。

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Answer 4

此錯誤表示下載的安裝程式有問題——內容無法解壓縮。

請嘗試重新下載安裝程式檔案，或從一台安裝成功的電腦複製該檔案。

John+Wickberg

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Comments

謝謝。我改用隨身碟將安裝檔案複製到電腦，而不是透過無線伺服器，然後就成功了。

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Answer 5

我遇到了類似的問題「Failed to extract all files from container」，是在用 USB 隨身碟將安裝程式複製到電腦之後發生的。我使用 Hash Tool 驗證了雜湊值，結果確實與原始檔案不同。所以我刪除了安裝程式，在同一個 USB 隨身碟上重新複製了一份，然後彈出 USB 隨身碟（如果不彈出，資料可能仍留在電腦快取中，而根本沒有從隨身碟讀取），重新插入隨身碟並檢查雜湊值，結果仍然不同（而且我相信與之前錯誤的雜湊值相同）。接著我換了另一個 USB 隨身碟，驗證雜湊值正確後，就成功安裝了。這個 USB 隨身碟沒有顯示其他任何資料完整性問題，所以我真的很驚訝 PT9 安裝程式似乎兩次都出現了問題，而 Windows 卻沒有任何問題提示。也許安裝程式本身容易出現資料完整性問題？

總之，我分享我的經驗，希望能幫助其他人避免挫折。

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