PT9 安装失败

Question

PT9 在我们办公室的所有电脑上都能顺利安装，只有一台除外。（这台电脑上的 PT8 运行正常。）这是错误日志。有人能帮忙吗？

[0AB8:0ABC][2019-10-20T09:55:43]i001: Burn v3.11.1.2318, Windows v10.0 (Build 10586: Service Pack 0), path: C:\Windows\Temp{691BE037-825E-484A-B3EF-4A084B8EE29B}.cr\Paratext_9.0.100.1_InstallerOffline.exe
[0AB8:0ABC][2019-10-20T09:55:43]i009: Command Line: ‘"-burn.clean.room=C:\Users\Cult. Research (RKH)\Desktop\Paratext 9\Paratext_9.0.100.1_InstallerOffline.exe" -burn.filehandle.attached=388 -burn.filehandle.self=396’
[0AB8:0ABC][2019-10-20T09:55:43]i000: Setting string variable ‘WixBundleOriginalSource’ to value ‘C:\Users\Cult. Research (RKH)\Desktop\Paratext 9\Paratext_9.0.100.1_InstallerOffline.exe’
[0AB8:0ABC][2019-10-20T09:55:43]i000: Setting string variable ‘WixBundleOriginalSourceFolder’ to value ‘C:\Users\Cult. Research (RKH)\Desktop\Paratext 9’
[0AB8:0ABC][2019-10-20T09:55:43]i000: Setting string variable ‘WixBundleLog’ to value ‘C:\Users\CULT~1.RES\AppData\Local\Temp\Paratext_9.0.100_20191020095543.log’
[0AB8:0ABC][2019-10-20T09:55:43]i000: Setting string variable ‘WixBundleName’ to value ‘Paratext 9.0.100’
[0AB8:0ABC][2019-10-20T09:55:43]i000: Setting string variable ‘WixBundleManufacturer’ to value ‘United Bible Societies’
[0AB8:0964][2019-10-20T09:55:43]i000: Setting numeric variable ‘WixStdBALanguageId’ to value 1033
[0AB8:0964][2019-10-20T09:55:43]i000: Setting version variable ‘WixBundleFileVersion’ to value ‘9.0.100.1’
[0AB8:0ABC][2019-10-20T09:55:43]i100: Detect begin, 5 packages
[0AB8:0ABC][2019-10-20T09:55:43]i000: Setting string variable ‘CPP2012Redist’ to value ‘1’
[0AB8:0ABC][2019-10-20T09:55:43]i000: Setting string variable ‘Netfx46FullVersion’ to value ‘4.6.01038’
[0AB8:0ABC][2019-10-20T09:55:43]i000: Registry key not found. Key = ‘SOFTWARE\Microsoft\VisualStudio\14.0\VC\Runtimes\x86’
[0AB8:0ABC][2019-10-20T09:55:43]i000: Setting string variable ‘CPP2010Redist’ to value ‘1’
[0AB8:0ABC][2019-10-20T09:55:43]i000: Setting string variable ‘Netfx46x64FullVersion’ to value ‘4.6.01038’
[0AB8:0ABC][2019-10-20T09:55:43]i052: Condition ‘(Netfx46FullVersion=“4.6.01038”) AND (NOT VersionNT64 OR (Netfx46x64FullVersion=“4.6.01038”))’ evaluates to true.
[0AB8:0ABC][2019-10-20T09:55:43]i052: Condition ‘CPP2010Redist’ evaluates to true.
[0AB8:0ABC][2019-10-20T09:55:43]i052: Condition ‘CPP2012Redist’ evaluates to true.
[0AB8:0ABC][2019-10-20T09:55:43]i052: Condition ‘CPP2017Redist’ evaluates to false.
[0AB8:0ABC][2019-10-20T09:55:43]i101: Detected package: Netfx461, state: Present, cached: None
[0AB8:0ABC][2019-10-20T09:55:43]i101: Detected package: vc10, state: Present, cached: None
[0AB8:0ABC][2019-10-20T09:55:43]i101: Detected package: vc12, state: Present, cached: None
[0AB8:0ABC][2019-10-20T09:55:43]i101: Detected package: vc14, state: Absent, cached: None
[0AB8:0ABC][2019-10-20T09:55:43]i101: Detected package: PtMsiPack, state: Absent, cached: None
[0AB8:0ABC][2019-10-20T09:55:43]i052: Condition ‘(VersionNT >= v6.0)’ evaluates to true.
[0AB8:0ABC][2019-10-20T09:55:43]i199: Detect complete, result: 0x0
[0AB8:0964][2019-10-20T09:55:46]i000: Setting numeric variable ‘EulaAcceptCheckbox’ to value 1
[0AB8:0ABC][2019-10-20T09:55:46]i200: Plan begin, 5 packages, action: Install
[0AB8:0ABC][2019-10-20T09:55:46]i052: Condition ‘(VersionNT >= v6.0 OR VersionNT64 >= v6.0) AND (NOT (Netfx46FullVersion >= “4.6.01038” OR Netfx46x64FullVersion >= “4.6.01038”))’ evaluates to false.
[0AB8:0ABC][2019-10-20T09:55:46]w321: Skipping dependency registration on package with no dependency providers: Netfx461
[0AB8:0ABC][2019-10-20T09:55:46]w321: Skipping dependency registration on package with no dependency providers: vc10
[0AB8:0ABC][2019-10-20T09:55:46]w321: Skipping dependency registration on package with no dependency providers: vc12
[0AB8:0ABC][2019-10-20T09:55:46]w321: Skipping dependency registration on package with no dependency providers: vc14
[0AB8:0ABC][2019-10-20T09:55:46]i000: Setting string variable ‘WixBundleLog_vc14’ to value ‘C:\Users\CULT~1.RES\AppData\Local\Temp\Paratext_9.0.100_20191020095543_000_vc14.log’
[0AB8:0ABC][2019-10-20T09:55:46]i052: Condition ‘1’ evaluates to true.
[0AB8:0ABC][2019-10-20T09:55:46]i000: Setting string variable ‘WixBundleRollbackLog_PtMsiPack’ to value ‘C:\Users\CULT~1.RES\AppData\Local\Temp\Paratext_9.0.100_20191020095543_001_PtMsiPack_rollback.log’
[0AB8:0ABC][2019-10-20T09:55:46]i000: Setting string variable ‘WixBundleLog_PtMsiPack’ to value ‘C:\Users\CULT~1.RES\AppData\Local\Temp\Paratext_9.0.100_20191020095543_001_PtMsiPack.log’
[0AB8:0ABC][2019-10-20T09:55:46]i201: Planned package: Netfx461, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[0AB8:0ABC][2019-10-20T09:55:46]i201: Planned package: vc10, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[0AB8:0ABC][2019-10-20T09:55:46]i201: Planned package: vc12, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[0AB8:0ABC][2019-10-20T09:55:46]i201: Planned package: vc14, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: Yes, uncache: Yes, dependency: None
[0AB8:0ABC][2019-10-20T09:55:46]i201: Planned package: PtMsiPack, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[0AB8:0ABC][2019-10-20T09:55:46]i299: Plan complete, result: 0x0
[0AB8:0ABC][2019-10-20T09:55:46]i300: Apply begin
[0AB8:0ABC][2019-10-20T09:55:46]i010: Launching elevated engine process.
[0AB8:0ABC][2019-10-20T09:55:47]i011: Launched elevated engine process.
[0AB8:0ABC][2019-10-20T09:55:47]i012: Connected to elevated engine.
[0E04:1238][2019-10-20T09:55:47]i358: Pausing automatic updates.
[0E04:1238][2019-10-20T09:55:47]i359: Paused automatic updates.
[0E04:1238][2019-10-20T09:55:47]i360: Creating a system restore point.
[0E04:1238][2019-10-20T09:55:47]i361: Created a system restore point.
[0E04:1238][2019-10-20T09:55:47]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{8cf8f3c3-1741-4462-8025-d6714dbb7097}, options: 0x7, disable resume: No
[0E04:1238][2019-10-20T09:55:47]i000: Caching bundle from: ‘C:\Windows\Temp{7A19345F-931D-4C2A-BAD6-D583371F75D8}.be\Paratext_9.0.100.1_InstallerOffline.exe’ to: ‘C:\ProgramData\Package Cache{8cf8f3c3-1741-4462-8025-d6714dbb7097}\Paratext_9.0.100.1_InstallerOffline.exe’
[0E04:1238][2019-10-20T09:55:47]i320: Registering bundle dependency provider: {8cf8f3c3-1741-4462-8025-d6714dbb7097}, version: 9.0.100.1
[0E04:1238][2019-10-20T09:55:47]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{8cf8f3c3-1741-4462-8025-d6714dbb7097}, resume: Active, restart initiated: No, disable resume: No
[0AB8:0710][2019-10-20T09:55:47]e000: Error 0x80070570: Failed to extract all files from container, erf: 1:4:0
[0AB8:13D4][2019-10-20T09:55:47]e000: Error 0x80070570: Failed to begin and wait for operation.
[0AB8:13D4][2019-10-20T09:55:47]e000: Error 0x80070570: Failed to extract payload: a3 from container: WixAttachedContainer
[0AB8:13D4][2019-10-20T09:55:47]e312: Failed to extract payloads from container: WixAttachedContainer to working path: C:\Windows\Temp{691BE037-825E-484A-B3EF-4A084B8EE29B}.cr\Paratext_9.0.100.1_InstallerOffline.exe, error: 0x80070570.
[0AB8:0ABC][2019-10-20T09:55:47]e000: Error 0x80070570: Failed while caching, aborting execution.
[0E04:1238][2019-10-20T09:55:47]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{8cf8f3c3-1741-4462-8025-d6714dbb7097}, resume: None, restart: None, disable resume: No
[0E04:1238][2019-10-20T09:55:47]i330: Removed bundle dependency provider: {8cf8f3c3-1741-4462-8025-d6714dbb7097}
[0E04:1238][2019-10-20T09:55:47]i352: Removing cached bundle: {8cf8f3c3-1741-4462-8025-d6714dbb7097}, from path: C:\ProgramData\Package Cache{8cf8f3c3-1741-4462-8025-d6714dbb7097}
[0E04:1238][2019-10-20T09:55:47]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{8cf8f3c3-1741-4462-8025-d6714dbb7097}, resume: None, restart initiated: No, disable resume: No
[0AB8:0ABC][2019-10-20T09:55:48]i399: Apply complete, result: 0x80070570, restart: None, ba requested restart: No

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Answer 1

我刚刚在一台运行 Windows 10 Pro（版本 10.0.15063）的电脑上遇到了类似的问题。
我在另一台电脑上下载了离线安装程序，通过 U 盘将其复制到出问题的电脑上并运行安装程序，但安装失败了。
然后我直接从 PT 网站下载安装程序文件，但安装再次失败。
日志文件显示了一些错误信息，以下是日志的最后部分：
[05BC:174C][2023-03-30T18:57:16]i301: Applying execute package: NetFx48Web, action: Install, path: C:\ProgramData\Package Cache\4181398AA1FD5190155AC3A388434E5F7EA0B667\ndp48-web.exe, arguments: ‘“C:\ProgramData\Package Cache\4181398AA1FD5190155AC3A388434E5F7EA0B667\ndp48-web.exe” /q /norestart /ChainingPackage "Paratext 9.3 " /log C:\Users\Isles\AppData\Local\Temp\Paratext_9.3__20230330185537_000_NetFx48Web.log.html’
[05BC:174C][2023-03-30T18:57:23]e000: Error 0x800713ec: Process returned error: 0x13ec
[05BC:174C][2023-03-30T18:57:23]e000: Error 0x800713ec: Failed to execute EXE package.
[26C0:0544][2023-03-30T18:57:23]e000: Error 0x800713ec: Failed to configure per-machine EXE package.
[26C0:0544][2023-03-30T18:57:23]i319: Applied execute package: NetFx48Web, result: 0x800713ec, restart: None
[26C0:0544][2023-03-30T18:57:23]e000: Error 0x800713ec: Failed to execute EXE package.
[05BC:174C][2023-03-30T18:57:23]i351: Removing cached package: NetFx48Web, from path: C:\ProgramData\Package Cache\4181398AA1FD5190155AC3A388434E5F7EA0B667
[05BC:174C][2023-03-30T18:57:23]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{20077ef9-9ca4-40be-a87a-4ccd72bc7732}, resume: None, restart: None, disable resume: No
[05BC:174C][2023-03-30T18:57:23]i330: Removed bundle dependency provider: {20077ef9-9ca4-40be-a87a-4ccd72bc7732}
[05BC:174C][2023-03-30T18:57:23]i352: Removing cached bundle: {20077ef9-9ca4-40be-a87a-4ccd72bc7732}, from path: C:\ProgramData\Package Cache{20077ef9-9ca4-40be-a87a-4ccd72bc7732}
[05BC:174C][2023-03-30T18:57:23]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{20077ef9-9ca4-40be-a87a-4ccd72bc7732}, resume: None, restart initiated: No, disable resume: No
[26C0:0544][2023-03-30T18:57:23]i399: Apply complete, result: 0x800713ec, restart: None, ba requested restart: No

有人知道可能是什么问题以及如何解决吗？

Paulus+Kieviet

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Comments

错误发生在尝试安装 .Net 4.8 时——这是 Paratext 9.3 所必需的。

我搜索该错误代码，但没有找到任何有用的信息。

您可以尝试从这里获取 .Net 4.8 安装程序：
https://dotnet.microsoft.com/en-us/download/dotnet-framework/thank-you/net48-offline-installer

如果仍然失败，在 Paratext 安装程序之外运行它可能会提供更多详细信息

John+Wickberg

Paratext 支持

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更新：在让笔记本电脑运行 Windows 更新后，问题消失了。看起来它已经很久没有联网了。

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感谢告知 @Paulus+Kieviet

是的，这个问题最近也出现过几次（更新 Windows 后 Paratext 就可以安装了）。

请注意：如果您在安装 Paratext 时遇到问题，请先尝试 Windows 更新。

james_post

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Answer 2

我也无法在我的笔记本电脑上安装 Paratext 9，但我所协助的团队的四台笔记本电脑都能正常安装。在我的情况下，日志文件显示“Error 0x80070643: Failed to install MSI package.”（我试了好几次，每次都是同样的错误。）
（我不知道这是否相关，但我这台笔记本电脑还有某种故障，导致 Google Drive 无法完全访问。Google 技术支持无法找出问题所在，建议我格式化硬盘并从头重新安装所有软件。但其他一切都运行正常，直到出现这个安装 Paratext 9 的问题。那么，Paratext 9 安装程序与 Google 之间有什么关联吗？）

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Answer 3

请使用 Help > Report a problem 或发送邮件至 [Email Removed]，以便我们更好地帮助您。

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Answer 4

此错误表示下载的安装程序存在问题——内容无法提取。

请尝试重新下载安装程序文件，或从一台安装成功的计算机上复制该文件。

John+Wickberg

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Comments

谢谢。我改用闪存盘（U盘）将安装文件复制到电脑，而不是通过无线服务器，然后它就成功了。

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Answer 5

我也遇到了类似的问题“Failed to extract all files from container”，是在用 U 盘将安装程序复制到电脑之后发生的。我用 Hash Tool 验证了哈希值，结果确实与原始文件不同。于是，我删除了安装程序，在同一根 U 盘上重新制作了一份副本，弹出 U 盘（如果不弹出，数据可能仍保留在电脑缓存中，而根本没有从 U 盘读取），重新插入 U 盘并检查哈希值，结果仍然不同（而且我相信它与之前那个错误的哈希值完全相同）。接着，我换了一根不同的 U 盘，验证哈希值正确后，便成功安装了。这根 U 盘没有表现出其他数据完整性问题，所以我真的很惊讶 PT9 安装程序似乎出现了两次问题，而 Windows 却没有任何提示表明存在问题。也许安装程序本身容易引发数据完整性问题？

无论如何，我分享我的经历，希望能帮助其他人避免类似的困扰。

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