System BSODs after PT8 Update

Question

I have a laptop that starting having “Memory Management” BSODs about 10 days ago.
The translation consultant is here in country for 1-2 weeks.

He says it only seems to crash when he is using PT8. He was using patch 45 but updated to p47 yesterday and it was still crashing. The only thing I can track down that was installed/updated on the day it started happening (and for a couple days pervious) was the PT8 update. I know it is unusual for an application level software to indirectly cause a BSOD, but it is currently my only lead.

I tried to revert to p38 which seems stable, but the normal method of the old patch failed to revert PT8 to p38. I tried a couple times and PT8 continued to state it was at p47. So I uninstalled PT8 completely and then applied patch 38.

He worked 8+ hrs today with no crashes, it will take 2 days to be significant, but I was wondering if anyone else was seeing anything like this.

Thanks, listentwice

Publicação antiga - exibida no idioma original

Answer 1

After 24 hours there was a BSOD so likely unrelated to the PT8 update.

Publicação antiga - exibida no idioma original

Comments

It’s highly unlikely that anything related to Paratext is causing a BSOD. Most likely, the motherboard or RAM is going bad in the machine.

EDIT: Overheating is also a possibility.

Publicação antiga - exibida no idioma original

Answer 2

It was resolved by updating all the drivers.

Publicação antiga - exibida no idioma original