Why is the note box sometimes completely black in Paratext 7.5

Question

One of our users is having this odd experience where sometimes, but not often, the text box of a note appears black. The user reports that this happens perhaps once a week, and can be resolved by closing Paratext 7.5 and restarting it. Any ideas on how to fix this?

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Publicación antigua - se muestra en su idioma original

Answer 1

Please see these posts on this site: one, two, three.

Publicación antigua - se muestra en su idioma original

Answer 2

Thank you, I’ve passed that information on to the user and will soon find out if the hardware acceleration option is the issue.

Also…what search string might have found those pages? I did a quick search of text box black (plus a few other words) prior to making my post and did not get those three pages.

Publicación antigua - se muestra en su idioma original

Comments

“Window black” (rather than text box) finds those pages.

Publicación antigua - se muestra en su idioma original