why is the send/receive server not accepting the addition of a new member to a file as an observer?

Question

Attempting to add someone from our ORG as an observer on our files.  He has ParaText and has been added to others, but every time I attempt to add him to one particular file, I get the error message that the Send-Receive server did not accept this change so it has not been applied to this registry.  How can I correct this?

Answer 1

Are you adding him to the project by editing the file directly, or by adding them through Project settings > User permissions inside Paratext? The server might reject your changes if you just changed the file and didn't update it in the Registry as well (what going through Paratext will do for you).

Answer 2

If you plug your question into the AI Assistant (lower right corner of the Paratext section of support.bible) you may get some helpful information.

One thing to check is if he is already a member of a project with the same name.