How do I diagnose and fix PT 9.4 installer?

Question

We have a somewhat poor internet connection through the mobile phone network. One of our translators has Paratext 9.3, and updates from within PT don’t seem to go. I downloaded the PT 9.4 online installer, which took a couple of hours, with at least one point where it stalled, but I was able to restart it.

Having downloaded the installer, I have tried to run it several times. I get the “Do you want to run this file?” dialog, click Run, and then nothing happens.

Is the download incomplete, or is there a log file I can search for an error message? The size of the file is 213,293 KB, which is the 208 MB that the download said was expected.

Any help gratefully received!

Joihn

Answer 1

You could compute the checksum to see if your installer matches the one I downloaded 9 months ago. Here's how I did it:

Open a Command Prompt and type

certutil -hashfile 

Leave a space at the end of that then drag and drop the Installer from your Downloads folder into the Command Prompt window. You'll end up with something like this:

certutil -hashfile "C:\Users\Livingfield\Downloads\Paratext_9.4.101.1_InstallerOnline.exe"

Press Enter and you should get this output:

SHA1 hash of C:\Users\Livingfield\Downloads\Paratext_9.4.101.1_InstallerOnline.exe:
29620bf507a1eb34057632692e9426b49e423947
CertUtil: -hashfile command completed successfully.

If the hash of your download is different than the long number above then you should try downloading again.

Comments

The hash is correct. What next?

Answer 2

The installer puts a log file in %temp% (C:\Users\livingfield\AppData\Local\Temp). The log file location can be changed if the installer is launched from the Command Prompt with the /log argument. Other installation options are shown if you add /? after the program name. Would starting the installer from an Administrator's Command Prompt make any difference?