upgraded to 9.4 and Paratext hung and can't close

Question

It has said it is Counting rendering occurrences for two hours. I can't exit from Paratext. Shut down the computer but when I open PTX it is still running "counting".

Answer 1

You can force a Paratext shutdown with this program: C:\Program Files\Paratext 9\ParatextForceShutdown.exe

After Paratext has shut down you should use a Reset to open Paratext. This will close all of the windows and reset basic Paratext settings. It will not delete any data. The instructions for a reset can be found at: https://paratext.org/?s=reset

When Paratext opens, go to the Main menu > Help > Check for Updates (you may need to expand the menus) and allow Paratext to update.

Once you have done these steps you should be able to continue working.

Comments

hallelujah Phil I was able to follow your good instructions and I'm back in Paratext able to resume work!