What are the most frequently asked support questions

Question

As Paratext supporters, what would you include in a list of the 5 (or so) most frequently asked questions?

I started a list in a Google doc and would appreciate your thoughts.

Answer 1

Hi james_post,

Many of the questions that I receive are teaching related, that is, how to use Paratext well.
Some of my frequently asked questions:

• How do I see what the text used to say? → Using the “See Changes” in the notes window, and Compare Versions in the menu.

• How do I resolve this error message or get this problem to go away? → Fixing 1) language settings. 2) scripture reference settings. 3) checking inventories. 4) proper formatting and slash-markers.

• Why haven’t I received the latest changes? → Sometimes when the internet is down, users end up sending changes to a local folder without realizing. Or they haven’t actually ticked the right projects in Send/Receive, often because they don’t normally change the check-marks, but if they get changed once, they forget to adjust them again later.

Answer 2

I am not seeing the changes from someone else?
PT has lost my recent changes?
How do I run and fix basic checks?
How do I resolve Conflicts?
Why do I keep getting S/R Conflicts?
Why is Paratext so slow on my laptop?