A user trying to install Paratext 8 got the following error message:Paratext 8 Installer ended prematurely because of an error. Your system has not been modified. To install this program at a later time, run the Installer again. Click the Finis button to exit.
One or more issues caused the Install to fail. Contact your support person for help fixing the issues and then retry. Tech support persons can open the log file here.
Please help!
He included the logfile:
[34F4:0944][2018-01-26T21:34:05]i001: Burn v3.10.3.3007, Windows v10.0 (Build 16299: Service Pack 0), path: D:\Users\ekotze\AppData\Local\Temp{A6887AD3-9B5F-4A99-BF23-5658664D8FE7}.cr\Paratext_8.0.100.1_InstallerOnline.exe
[34F4:0944][2018-01-26T21:34:05]i009: Command Line: ‘"-burn.clean.room=D:\Users\ekotze\Documents\Bybelvertaling\Paratext\Paratext 8\Paratext_8.0.100.1_InstallerOnline.exe" -burn.filehandle.attached=632 -burn.filehandle.self=640’
[34F4:0944][2018-01-26T21:34:05]i000: Setting string variable ‘WixBundleOriginalSource’ to value ‘D:\Users\ekotze\Documents\Bybelvertaling\Paratext\Paratext 8\Paratext_8.0.100.1_InstallerOnline.exe’
[34F4:0944][2018-01-26T21:34:05]i000: Setting string variable ‘WixBundleOriginalSourceFolder’ to value ‘D:\Users\ekotze\Documents\Bybelvertaling\Paratext\Paratext 8’
[34F4:0944][2018-01-26T21:34:05]i000: Setting string variable ‘WixBundleLog’ to value ‘D:\Users\ekotze\AppData\Local\Temp\Paratext_8.0.100_20180126213405.log’
[34F4:0944][2018-01-26T21:34:05]i000: Setting string variable ‘WixBundleName’ to value ‘Paratext 8.0.100’
[34F4:0944][2018-01-26T21:34:05]i000: Setting string variable ‘WixBundleManufacturer’ to value ‘United Bible Societies’
[34F4:28E8][2018-01-26T21:34:05]i000: Setting numeric variable ‘WixStdBALanguageId’ to value 1033
[34F4:28E8][2018-01-26T21:34:05]i000: Setting version variable ‘WixBundleFileVersion’ to value ‘8.0.100.1’
[34F4:0944][2018-01-26T21:34:07]i100: Detect begin, 5 packages
[34F4:0944][2018-01-26T21:34:07]i000: Setting string variable ‘CPP2012Redist’ to value ‘1’
[34F4:0944][2018-01-26T21:34:07]i000: Setting string variable ‘CPP2011Redist’ to value ‘1’
[34F4:0944][2018-01-26T21:34:07]i000: Setting string variable ‘CPP2010Redist’ to value ‘1’
[34F4:0944][2018-01-26T21:34:07]i000: Setting string variable ‘Netfx45FullVersion’ to value ‘4.7.02556’
[34F4:0944][2018-01-26T21:34:07]i000: Setting string variable ‘Netfx45x64FullVersion’ to value ‘4.7.02556’
[34F4:0944][2018-01-26T21:34:07]i052: Condition ‘(Netfx45FullVersion=“4.5.50938”) AND (NOT VersionNT64 OR (Netfx45x64FullVersion=“4.5.50938”))’ evaluates to false.
[34F4:0944][2018-01-26T21:34:07]i052: Condition ‘CPP2010Redist’ evaluates to true.
[34F4:0944][2018-01-26T21:34:07]w120: Detected partially cached package: vc11, invalid payload: vc11, reason: 0x80070002
[34F4:0944][2018-01-26T21:34:07]i052: Condition ‘CPP2011Redist’ evaluates to true.
[34F4:0944][2018-01-26T21:34:07]i052: Condition ‘CPP2012Redist’ evaluates to true.
[34F4:0944][2018-01-26T21:34:07]i101: Detected package: NetFx451Web, state: Absent, cached: Complete
[34F4:0944][2018-01-26T21:34:07]i101: Detected package: vc10, state: Present, cached: None
[34F4:0944][2018-01-26T21:34:07]i101: Detected package: vc11, state: Present, cached: Partial
[34F4:0944][2018-01-26T21:34:07]i101: Detected package: vc12, state: Present, cached: None
[34F4:0944][2018-01-26T21:34:07]i101: Detected package: PtMsiPack, state: Absent, cached: None
[34F4:0944][2018-01-26T21:34:07]i052: Condition ‘(VersionNT >= v6.0)’ evaluates to true.
[34F4:0944][2018-01-26T21:34:07]i199: Detect complete, result: 0x0
[34F4:28E8][2018-01-26T21:34:34]i000: Setting numeric variable ‘EulaAcceptCheckbox’ to value 1
[34F4:0944][2018-01-26T21:34:34]i200: Plan begin, 5 packages, action: Install
[34F4:0944][2018-01-26T21:34:34]i052: Condition ‘(VersionNT >= v6.0 OR VersionNT64 >= v6.0) AND (NOT (Netfx45FullVersion >= “4.5.50938” OR Netfx45x64FullVersion >= “4.5.50938”))’ evaluates to false.
[34F4:0944][2018-01-26T21:34:34]w321: Skipping dependency registration on package with no dependency providers: NetFx451Web
[34F4:0944][2018-01-26T21:34:34]w321: Skipping dependency registration on package with no dependency providers: vc10
[34F4:0944][2018-01-26T21:34:34]w321: Skipping dependency registration on package with no dependency providers: vc11
[34F4:0944][2018-01-26T21:34:34]w321: Skipping dependency registration on package with no dependency providers: vc12
[34F4:0944][2018-01-26T21:34:34]i052: Condition ‘1’ evaluates to true.
[34F4:0944][2018-01-26T21:34:34]i000: Setting string variable ‘WixBundleRollbackLog_PtMsiPack’ to value ‘D:\Users\ekotze\AppData\Local\Temp\Paratext_8.0.100_20180126213405_000_PtMsiPack_rollback.log’
[34F4:0944][2018-01-26T21:34:34]i000: Setting string variable ‘WixBundleLog_PtMsiPack’ to value ‘D:\Users\ekotze\AppData\Local\Temp\Paratext_8.0.100_20180126213405_000_PtMsiPack.log’
[34F4:0944][2018-01-26T21:34:34]i201: Planned package: NetFx451Web, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: Yes, dependency: None
[34F4:0944][2018-01-26T21:34:34]i201: Planned package: vc10, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[34F4:0944][2018-01-26T21:34:34]i201: Planned package: vc11, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: Yes, dependency: None
[34F4:0944][2018-01-26T21:34:34]i201: Planned package: vc12, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[34F4:0944][2018-01-26T21:34:34]i201: Planned package: PtMsiPack, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[34F4:0944][2018-01-26T21:34:34]i299: Plan complete, result: 0x0
[34F4:0944][2018-01-26T21:34:34]i300: Apply begin
[34F4:0944][2018-01-26T21:34:34]i010: Launching elevated engine process.
[34F4:0944][2018-01-26T21:34:37]i011: Launched elevated engine process.
[34F4:0944][2018-01-26T21:34:37]i012: Connected to elevated engine.
[38C0:11E8][2018-01-26T21:34:37]i358: Pausing automatic updates.
[38C0:11E8][2018-01-26T21:34:37]i359: Paused automatic updates.
[38C0:11E8][2018-01-26T21:34:37]i360: Creating a system restore point.
[38C0:11E8][2018-01-26T21:36:07]i361: Created a system restore point.
[38C0:11E8][2018-01-26T21:36:07]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{37df8e26-9ebf-4aef-b314-d6be7891b96d}, options: 0x7, disable resume: No
[38C0:11E8][2018-01-26T21:36:07]i000: Caching bundle from: ‘D:\Users\ekotze\AppData\Local\Temp{D43B8D78-7C94-4757-B482-24A455413606}.be\Paratext_8.0.100.1_InstallerOnline.exe’ to: ‘D:\ProgramData\Package Cache{37df8e26-9ebf-4aef-b314-d6be7891b96d}\Paratext_8.0.100.1_InstallerOnline.exe’
[38C0:11E8][2018-01-26T21:36:07]i320: Registering bundle dependency provider: {37df8e26-9ebf-4aef-b314-d6be7891b96d}, version: 8.0.100.1
[38C0:11E8][2018-01-26T21:36:07]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{37df8e26-9ebf-4aef-b314-d6be7891b96d}, resume: Active, restart initiated: No, disable resume: No
[38C0:3A9C][2018-01-26T21:36:13]i305: Verified acquired payload: PtMsiPack at path: D:\ProgramData\Package Cache.unverified\PtMsiPack, moving to: D:\ProgramData\Package Cache{9F50DAE6-54B3-4F02-8E34-8D07DB957C84}v8.0.100.1\Paratext_8.0.100.1_Installer.msi.
[38C0:11E8][2018-01-26T21:36:13]i323: Registering package dependency provider: {9F50DAE6-54B3-4F02-8E34-8D07DB957C84}, version: 8.0.100.1, package: PtMsiPack
[38C0:11E8][2018-01-26T21:36:14]i301: Applying execute package: PtMsiPack, action: Install, path: D:\ProgramData\Package Cache{9F50DAE6-54B3-4F02-8E34-8D07DB957C84}v8.0.100.1\Paratext_8.0.100.1_Installer.msi, arguments: ’ ALLUSERS=“1” MSIFASTINSTALL=“7”’
[38C0:11E8][2018-01-26T21:39:03]e000: Error 0x80070643: Failed to install MSI package.
[38C0:11E8][2018-01-26T21:39:03]e000: Error 0x80070643: Failed to execute MSI package.
[34F4:0944][2018-01-26T21:39:03]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[34F4:0944][2018-01-26T21:39:03]i319: Applied execute package: PtMsiPack, result: 0x80070643, restart: None
[34F4:0944][2018-01-26T21:39:03]e000: Error 0x80070643: Failed to execute MSI package.
[38C0:11E8][2018-01-26T21:39:03]i318: Skipped rollback of package: PtMsiPack, action: Uninstall, already: Absent
[34F4:0944][2018-01-26T21:39:03]i319: Applied rollback package: PtMsiPack, result: 0x0, restart: None
[38C0:11E8][2018-01-26T21:39:03]i329: Removed package dependency provider: {9F50DAE6-54B3-4F02-8E34-8D07DB957C84}, package: PtMsiPack
[38C0:11E8][2018-01-26T21:39:03]i351: Removing cached package: PtMsiPack, from path: D:\ProgramData\Package Cache{9F50DAE6-54B3-4F02-8E34-8D07DB957C84}v8.0.100.1
[38C0:11E8][2018-01-26T21:39:03]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{37df8e26-9ebf-4aef-b314-d6be7891b96d}, resume: None, restart: None, disable resume: No
[38C0:11E8][2018-01-26T21:39:03]i330: Removed bundle dependency provider: {37df8e26-9ebf-4aef-b314-d6be7891b96d}
[38C0:11E8][2018-01-26T21:39:03]i352: Removing cached bundle: {37df8e26-9ebf-4aef-b314-d6be7891b96d}, from path: D:\ProgramData\Package Cache{37df8e26-9ebf-4aef-b314-d6be7891b96d}
[38C0:11E8][2018-01-26T21:39:03]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{37df8e26-9ebf-4aef-b314-d6be7891b96d}, resume: None, restart initiated: No, disable resume: No
[34F4:0944][2018-01-26T21:39:03]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart: No
