Hello anobon,
I’m also on the Paratext team and you must be hitting some condition that we are treating as a configuration error, but it must actually be caused by something else.
Probably the only way for us to find the source of the problem is to have a support session with you.
I’m in the Eastern US, so maybe my morning (could even be before 8AM my time) and your afternoon would be a possible time we could do this.
Send me an email directly at [Email Removed] and we can arrange a time and I’ll provide more details about how we can do this.
Blessings,
John+Wickberg
Paratext Support