我們開始發現多起升級至 9.1 失敗的案例，錯誤訊息顯示「無法載入 DLL “mozglue”
在支援網站上搜尋顯示，這個問題已經存在很久了，也有許多解決方案，但對於最近報告的安裝失敗案例，這些方案似乎都無效。
在您的協助下，我們將嘗試解決這些問題。
這些電腦執行的是 64 位元的 Windows 8 或更高版本。
從此連結更新 Visual C++ 執行時間並未解決問題。
Markux 在這裡提供了一個我不完全理解的解決方案，可能會有幫助：
我認為他的意思是，在套用 Visual C++ 執行時間後，他必須返回並重新執行更新以完成安裝。 也許這就是缺失的步驟？
We are starting to see a number of cases where the upgrade to 9.1 fails, with an error message saying "Unable to load DLL “mozglue”
Searching the support site shows this issue goes back a long ways with a number of solutions, but none that are working on the latest crop of reported failed installs.
With your help we will try to resolve these issues.
Computers are running 64 bit windows 8 or above.
Updating Updating the Visual C++ runtime from this link did not help.
Markux has a solution I don’t fully understand here that may be of some help:
I believe he is saying that after applying the Visual C++ runtime, he had to go back and rerun the update to complete the install. Maybe that is the missing step?
機器翻譯自 English
