We haven’t found a way to cure all of these crashes - it’s a memory issue between our Firefox based HTML control and .Net.
In Paratext 9.1, we have a way to fix specific instances that we find, but we need details from a crash to do this.
If Paratext crashes, do the following:
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Click the Windows icon and type: Event Viewer (you may see it as an option before you are finished typing)
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In the left pane, click on Windows Logs and then Application
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You should see some Error entries near the top of the log that have Paratext or .Net Framework as the Source.
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Copy the text of the messages and include it in a problem report.
I know that sometimes there are no Paratext or .Net entries in the Event Viewer and I’m not sure how to get further details from crashes like that.
John+Wickberg
Paratext Support