Paratext 8: Getting a 'Looking for existing language data' message in notes

Question

I’m helping a user with a consultant notes problem where when she moves through many of her notes she gets this box that pops up saying ‘looking for existing language data’.

This Consultant Notes project is new, and only has 21 notes in it, and they are with one book. I can identify which notes have the problem and which do not but cannot discern a difference between the notes.

We saw this forum post

Looking for existing language data Questions

Does anybody know why this is showing up when you go to File > Open Notes… and open the notes for a project? [image]

and took a look at the language settings. The project language is eng, and en.ldml exists in my …/writingsystemstore/3 folder.

I took a look at the xml and this is what we see for language for one of the offending notes

We submitted a problem report with a code of PTXS-17507

Thank you,
MSEAIT/LT

Answer 1

MSEAIT/LT - I was looking at the data and the only odd thing I notice is that there are a number of comments with <language name="X-NONE"> </language>
When I change this to <language name="en-US"> </language> I reduce the issues. I’m not sure what has caused this for the user, but I saw a larger set of notes from the same project and found the same thing.

Comments

anon848905. I removed from all of the offending notes, and the problem went a way. Thank you for catching that. I didn’t see the language name information in the parts of the note. We’re going to work with the user to see how the notes are being created. I recall that consultants here are taught to create a notes template and copy\paste from that template into a note. That might be the source of the problem.

MSEAIT/LT

---

I think we’ve found the problem in the users source document. I cannot explain why it is a problem though. The space that is in that <language name =X-None"> xml had the Calibri font applied to it. When I changed the font to Arial Unicode MS, which is what most of the text in the document uses, I was able to copy\paste that note from the Word Document into the Consultant note and it worked.
This fails

This works

I cannot explain why.
I’ve cleaned up the document and given it back to the user. We’ll see what she says.