Send/Receive not working in 7.6

Question

I have a project which is primarily for sharing the books in our text that are publication-ready with one other user. I only do this occasionally. That user is not seeing the changes I’ve made in the last year, and he’s just added a Note – which I don’t see.

Is this the right place to ask, or should I use Report a Problem?

I’ll give more details in reply to an answer to the above.

Answer 1

Shegnada:

The two most common reasons for this problem are:

1. You have the User name wrong … Verify the User name on that person’s computer and change it on your computer to match.

Yes, that was something I checked before writing my post here.

2. One of you got your project from a backup … Paratext is actually seeing two different projects …

As you’ll see from @anon467281’s reply, this is probably what’s happened.

Since your User has added Notes … To get his notes, the safest way is to then restore his old project with a different name and copy the notes into your project.

(Actually, he only wrote a Note as a way of seeing if his changes were getting back to me. But what you describe could be a real situation, so …)

… although it’s a little more techy, I’d say it’s pretty safe to close PT and copy his Notes XML file from his old project over the one in the correct project that he’s just received. Then re-open PT and do an S/R. I’d be interested in comment from @John+Wickberg, @anon848905 or someone else from the team as to whether there are any pitfalls here. I’m thinking it’s OK because S/R is used to seeing the Notes XML change on the computer of the owner of those Notes.

[What I’ve sometimes needed to do, but been more scared of doing, is to edit another user’s Notes file on my computer. I’ve always assumed that, if there’s a conflict, Mercurial will take the owner’s copy to be the right one, and wipe out my changes. But I could well be wrong: maybe to Mercurial there’s no concept of ownership – it’s just another file that two people have changed.]

If he has edited text then he would then compare the projects for differences also and bring them into the new project.

Yes, there’s no better way to do that.

Answer 2

It would be best for both of you to do a send/receive on just the project
with the problem and then do report a problem afterward.

This will allow us to see exactly what is happening on both computers.

John+Wickberg
Paratext Support

Answer 3

wdavidhj,
John+Wickberg has given good instructions on sending in the problem reports. Just a couple of things to look at additionally:

1. In both computers do you have the same settings under Users, Roles and Permissions? (Make sure that the settings are the same - otherwise it could indicate that they are different projects)
2. On both computers is the project selected for S/R to the Internet? (I’ve had lots of situations where I kept sending to the USB)
3. On either computer are there any messages associated with the project in the S/R dialog? (Like - this user already has a project called xyz)

I’ve had various situations where a user does something (like restore a project from a backup rather than S/R) that causes issues between two projects.

Answer 4

The two most common reasons for this problem are:

1. You have the User name wrong – Paratext will allow you to type the
   name wrong and just tell you that it can’t find it right now but still
   accept it. Or the user has two names and is using the other one on his
   computer. – Solution – Verify the User name on that persons computer and
   change it on your computer to match.

2. One of you got your project from a backup originally instead of
   send/receive and though it has the same project name and does send/receive
   now, Paratext is actually seeing two different projects – Solution – (He
   will lose History) Since your User has added Notes, he needs to backup his
   project and then delete it, removing it from the server also. Then do
   send/receive and your project should come in. To get his notes, the safest
   way is to then restore his old project with a different name and copy the
   notes into your project. If he has edited text then he would then compare
   the projects for differences also and bring them into the new project.

Blessings,

Shegnada J.
Language Technology & Publishing Coordinator, SIL Nigeria
Complex Script Layout Specialist, GPS Dallas
Skype: Shegnada.james.
([Phone Removed]

Admin edit: Fixed some formatting issues caused by coming from an e-mail.

Answer 5

Hi wdavidhj

Turns out do have my own copy of the TGK. I sent you an email off-list
for you to respond do. That means this thread canj be ignored.

D anon467281

Global Publishing Services
WBT Central (Africa, Europe, Eurasia thru India) DBL Curator, Scripture Typesetting trainer & Regular Expression "specialist"
Dallas, TX

Answer 6

Normally the best procedure is to make sure that one person has all the up to date data and have that person share the project with other team members. (This may of course involve importing or copying data from the other project)

Other team members will need to backup their data (if desired) and delete their old copies of similar named projects to receive the “authoritative” project.