Windows / Linux S/R using network folder - permissions issue

Question

One project here has two main users - admin using Windows; translator using Linux. They just started using PT8, with the translator using PT for the first time.

Admin did S/R using the network folder option although in fact he browsed to a local folder. The created folder was zipped and emailed to the translator. Translator unzipped to a local folder and tried to use S/R using network folder but had a permissions error message:

“No projects shared with XXX found. Administrator should configure sharing using Project > Users, Roles and Permissions.”

I checked on the registry, and the translator has translator permissions for the project. Additionally I am an observer on the project and have used the same zip file on my Windows machine to S/R via network folder option (but using a local folder) and see that the translator is listed as a translator. Seems that the permissions are correct in the registry and in the file created by S/R.

Are there known issues when S/R used across Windows / Linux? What other issue might be causing this?

S/R to the server isn’t being used, as VPN usage is required from here, and translator doesn’t have a VPN. S/R to USB stick wasn’t chosen as using a network folder (using a local folder) does work Windows to Windows at least, and thus eliminates the need for a USB stick (which might be used elsewhere and pick up a virus along the way).

Thanks.

Answer 1

One possible idea, does the unzipped file in Linux have the contents inside a “Shared Paratext 8 Projects” folder?

I have found that if I just zip the individual repository folder (the one with a long name beginning with the project short name, then a ^ followed by a long string of letters and numbers), I can’t get Paratext 8 to see that folder because whatever path I give it with “browse” it always looks for a folder “Shared Paratext 8 Projects” folder with the contents inside that.

But I was able to successfully transfer a project from a zipped repository to a Linux user when the unzipped repository was inside a “Shared Paratext 8 Projects” folder.

Second question, is it possible the user name is different in the Linux user’s Paratext than the name that was added to the project?

Comments

Thanks sewhite.
Incorrect folder usage was in fact the issue. The user had told me that the “Shared Paratext 8 Folder” had been used, but actually it wasn’t even created.
The PT Help does say that PT will create the folder if it doesn’t exist - seems not to be the case though.