Paratext Registry too Slow to Use

Question

I often spend hours waiting for the Paratext Registry to display a page, especially from a project search.

This has been going on for weeks. It is fine maybe 50% of the time.
Today I have been waiting for this search, for hours. I have critical work I need done this week, but I am helpless.

Answer 1

Sorry to be slow to respond, most of the team was at a conference this week.

We have been investigating the registry server performance issues, but haven't come up with a fix yet other than to get temporary improvement by rebooting the server when things aren't working well. I checked and the server was last rebooted about a day ago. The send/receive server is on the same box, so we don't like to reboot too often.

The expert who designed the registry server is no longer with us and it's taking time for others to learn things well enough to determine where the bottleneck is.

John Wickberg

Paratext support