New User not receiving project

Question

I have added a new User to an existing project, however when he does a S/R the project does not show up as new. We have tried deleting and re-adding him and he has reset PT. Not only can he not get the project on his computer, it does not show up on PTLite, A second project we added him to at the same time appeared as New with no problems.
Any suggestions on what might be wrong and what we can do?

Answer 1

Another possibility is that the project was not S/R’d after adding the user (i.e. you as the admin need to do a S/R first). I’ve seen that happen a couple times.

Answer 2

My guess would be a conflict with an existing project on device. Does this project have a ‘DBL’ version, which has been installed on the device? If so try removing it and then, after a restart, try S/R again.

Answer 3

A third and stranger option is that the user was renamed (or approved for an organization) in the registry and never got a new registration code (this shouldn’t be allowed by the registry, as they don’t match). I had this last week. Generating a new code for the user and adding it to Paratext will fix this.